What are the responsibilities and job description for the Business Operational Risk Manager - SVP - Hybrid position at Citi?
The Operational Business Risk Manager is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to ensure strong risk mitigation. This leader will work alongside Chief Administrative Office (CAO) business leaders, process owners, centralized functions and other key risk partners to ensure effective risk management is embedded in day to day business strategies, and related activities.
Responsibilities:
- Partner closely with CAO Business Leaders, Process Owners, and lines of defense to update and maintain Manager's Control Assessment (MCA) in compliance with the Citi Operational Risk Policy.
- Independently assesses risks and drive actions to address the root causes, challenging both historical and proposed practices.
- Partners with process owners to create strong risk management disciplines, ensuring risks are mitigated with effective controls and monitoring.
- Proactively identify and recommend solutions to address control gaps or control automation 0pportunities by completing end to end process assessments and analyzing performance trends.
- Create awareness of the risk and control environment through continuous communications and routines, including Quarterly and Annual Risk Assessments and Operational Risk Forums.
- Conducts timely follow-up on issues, concerns, and corrective action plans. Partners closely with other lines of business, Business Control Teams and risk functions across Citi to identify best practices and champion controls solutions that benefit the broader organization.
- Ensure that emerging risks identified are socialized with key stakeholders timely and mitigation strategies, including compensating controls, are in place.
- Leverage various scorecard, control performance and MCA reporting to identify themes, potential emerging risks and areas requiring improvement.
- Serves as a subject matter expert for all control performance issues that surface. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications:
- 10 years of direct, relevant experience in financial services or related field.
- Experience in risk control, process management, reengineering, audit.
- MCA experience required. Proven success in operational risk, demonstrating strong judgment, thought leadership, critical thinking, and problem-solving skills.
- Strong ability to clearly articulate a business unit's function, priorities, controls, and the impact issues have on business.
- Outstanding leadership, influencing, and communication skills as the incumbent will be working with all levels of management (both within and outside of the business).
- Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
- A passion for process excellence and quality of product.
- Experience with creating and championing change management.
- Strong working knowledge of Microsoft Office suite (Excel, PowerPoint, etc.).
- Demonstrated ability to prioritize and drive results with a high sense of urgency.
Education:
Bachelor’s/University degree, Master’s degree preferred.
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Job Family Group:
Compliance and Control-------------------------------------------------
Job Family:
Business Control------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
