What are the responsibilities and job description for the Innovation Partner and Product Sr Analyst (Hybrid) position at Citi?
The Fraud Risk Senior Analyst will report into the Product & Relationship Management vertical within the Innovation & Strategy team which creates innovative new data intelligence product to promote efficiency & effectiveness within the fraud organization. The Product & Relationship Management vertical manages the product management, partner engagement and is responsible for product innovation & identifying new plug-in opportunities by understanding partner needs and facilitating collaboration and coordination across functional areas for successful product execution.
Successful candidates will demonstrate strong partner and problem-solving skills, a strong understanding of product management fundamentals, a sense of end-to-end ownership and be well versed in translating customer needs into strong customer experiences. This is a partner facing role with end users and strong product management skills required to build & manage innovative data products and strategies solving partner needs.
Candidate will be responsible for:
- Build and cultivate strong partnerships and drive adoption and growth of our in-house capabilities delivering high customer satisfaction & usage
- Support test and deploy for all new enhancements and new product development, assuming ownership for user story testing (in Dev, UAT) and Post Implementation Validation in production
- Driving user centric product innovation, including user story and acceptance criteria development & grooming and ability to create user interface mockups
- Agile fluency working closely with Technology to ensure that product release goals are met with high quality and within the accessed timeframe
- Support ad-hoc projects that will include but not limited to process optimization and issue management
- Develop & maintain engaging product materials for users including Operations and Analytical users
- Develop and enhance data products by understanding partner needs, gaining product expertise, gathering and documenting requirements, collecting and analyzing user and product data
Leadership Competencies
- Superb communication skills to lead end-to-end partner engagements & for successful collaboration across different verticals
- Ability to develop critical documentation & materials adjusting to the audience
- Ability to identify opportunities, investigate issues and propose recommendations
- Ability to understand partners needs and foster strong collaboration
- Proactive and strong team collaborator
- Proven ability to understand customer needs & translate them into solutions using our in-house tools
- Business and market understanding & strategic thinking to drive increase adoption & usage
- Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems
- Strong presentation skills, comfortable providing demo’s and presenting to leadership & partners
- Appetite to learn new things or new technologies
Business and Technical Requirements
- 3 years of experience with risk fundamentals in financial institutions (fraud, credit or operational risk management)
- 3 years of experience in product management or at least 3 years of experience in product design, agile delivery, business analysis, data science, business development or software engineering
- Confluence/Jira preferred and familiarity with SAS/SQL
- Microsoft Office (Word, Excel, PowerPoint) knowledge required
Education Level
- Bachelor or Master's Degree in a quantitative discipline or business background or equivalent experience
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Job Family Group:
Risk Management-------------------------------------------------
Job Family:
Fraud Risk------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Jacksonville Florida United States------------------------------------------------------
Primary Location Salary Range:
$76,510.00 - $114,770.00------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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About the Company:
Citi
Salary : $76,510 - $114,770
