Operational Risk Officer - Hybrid

The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. 

This role will work as a part of the Citi Global Wealth (CGW) Business Governance Team, will collaborate with Accountable Functional Reviewers (AFRs), Risk Specialists, and Business and Control partners to strengthen and drive consistency in the execution of New Activity Policy and Procedure requirements.  Role will interface with Business Sponsors and Team Members, Legal, ICRM, Operational Risk Management, and other Operational Group Managers and Subject Matter Experts from 1LOD and 2LOD. 

Excellent communication skills are required to negotiate internally, often at a senior level.

Developed communication and diplomacy skills are necessary in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Work impacts an entire area, which primarily affects the overall performance and effectiveness of the sub-function.

Responsibilities:

Supports Citi Global Wealth Business Governance team, Risk Specialists and Business Team Members and Sponsors in reviewing Initial Proposal Evaluation (IPE) to ensure readiness (completeness and well-formed) for submission to NARM.

Supports Business Sponsor as single point of contact for NARM challenge and/or process guidance.

Business Governance Assessment:

• Act a single point of contact for New Activity project assignments. 

• Partner with Business Team Member, Operational Risk Specialists, Functional Areas SMEs to identify applicable (inherent and incremental) risks to incorporate into IPE. 

• Facilitate Technical Due Diligence NAC Workflow Tool input ensuring quality and accuracy.

• Determines adherence to applicable policies and facilitates “Execution Go Ahead” within the NAC Workflow Tool upon Business Sponsor approval and confirmation for Proposals with Approval Pathway 3.

• Assists in identification of Stakeholders, Operational Contacts or Subject Experts to aide in risk assessment effort. 

• Supports and Guide on identification and collection of supporting controls or ARCMs.

• Provides objective assessment of effectiveness and comprehensive risk mitigation. 

• Apply Effective Challenge to identify unmitigated risk and propose enhancements or new controls required. 

• Provides recommendations on control language, scope, activity, taxonomy classification, monitoring effectiveness, overall quality and consistency of controls as associated to the inherent risk of project scope, product, or intent. 

• Partners with Operational Risk Specialists to create recommendation for Business Leaders and AFRs for approval based on holistic review of control framework impacted by the proposed changes. 

• Ensures supporting artifacts are complete, accurate, comprehensive, and transparent on risk mitigation. 

Post Execution Review:

• Tracks deliverables and Coordinates with Business Team Members to ensure all required data, artifacts, and evidence applied is accurately presented and communicated within Post Execution Risk and Control Assessment.

• Supports AFR evaluation of results and provides position on completeness. 

• Reviews all documentation and advocates approval of required additions. 

• Advises and ensure Issues are opened by Business for any gaps found within Post Execution commitments. 

Governance & Oversight:

• Generates internal reporting for tracking projects reviewed and timelines. 

• Supports weekly Pipeline Report for dissemination to CGW AFR and Senior Leaders. 

• Updates and advise impact parties as scheduling, needs, scope, or requirements change. 

• Partners with Risk Specialists to continually review Inventory and aide in timeline management. 

• Supports pull of ARCM’s from Citi Risk & Control for reference within matrix development.

• Maintains internal Procedures and Templates

• Provide awareness on updates to impactful Procedures/Policies

• Ensures consistent approach, format, content of Operational Risk Matrix and assessment with cross line of business peers/ groups.

• Assist in maintaining SharePoint reference documents, templates, access. 

• Partners with AFRs, Business Stakeholders and Operational Risk Specialists to perform support for all topics related to New Activity Policy topics. 

Qualifications:

• 6-10 years relevant experience - diverse Operational awareness of business or risk in multiple lines of business or functional areas is a plus

• Ability to multi-task and manage multiple priorities simultaneously

• Ability to present a compelling case to influence others where appropriate

• Excellent verbal and written communication skills

• Excellent interpersonal skills and ability to work well in a team environment collaborating across diverse groups

• Experience with governance, risk and control management, risk approvals, as well as engaging with 1st/2nd/3rd lines of defense and U.S. Regulators (preferred)

• Understanding of operational risk, and Control framework.

• Strong analytical skills and knowledge of Microsoft Office tools

• Understanding / familiarity with new product development processes (e.g. 1st and 2nd line of defense risk/control mechanisms)

• Experience with Citi Risk & Control applications a plus

• Experience in Risk Management, Product Management, Internal Audit, Compliance, or related field a plus

Skills/ Competencies:

• Wealth/Investment business and product knowledge/experience

• Proficient in MS Office applications necessary for executing job responsibilities

• Strong analytical and conceptual skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting