What are the responsibilities and job description for the Payment Processor 3 - Transaction Services - Sioux Falls, SD position at Citi?
Payment Processor 3
Grade: C03
Location: This position will be on-site in Sioux Falls, SD
Schedule: Monday through Friday with a 6:00am or 7:00am start time for an 8 hour shift.
The Payment Processor 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities:
- Performs moderately complex transaction services tasks associated with all payment processing functions to include payment inquiries, account issues, and/or administrative support.
- Analyzes loan information to resolve escalated issues.
- Engages in frequent internal and external customer contact.
- Assists management on procedural updates.
- As required, assists with complex transaction services projects.
- Works under general supervision and established procedures while performing job duties.
- Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
- Understands how duties relate/integrate with others in the team/unit.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: - PC skills. Effective communication skills with all levels within the organization.
- 1 year of relevant service
- High School Diploma or equivalent.
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US------------------------------------------------------
Time Type :Full time------------------------------------------------------
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