What are the responsibilities and job description for the IT Specialist - (HSPD-12) position at Citizant?
Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.
Job Description
- Serves as the principle IT Specialist supporting a government client for the Public Key Infrastructures (PKI) program across 46 physical locations throughout the United States.
- Coordinates with other government stakeholders to ensure compliance with IT governance, software configuration, and program updates to each location within the program.
- In this capacity, the IT Specialist will work with the Project Manager and corporate shared services to promote communication across the team and company and ensure IT best practices are implemented.
- Coordinates with corporate resources to ensure that quality standards are being met.
- Some specific duties include:
- Serves as the Subject Matter Expert for technical knowledge required for effective system deployment.
- Regularly prepares and delivers presentations and briefings as required.
- Provides integration, analysis, design, development, documentation, and implementation assistance to program leadership.
- Supports the training of team members with Database Management to ensure they understand the process and concept for all deliverables.
- Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots LAK/LCS related to hardware and software issues.
Roles and Responsibilities
- Back up for Area West
- Back up for Justice
- LAK Maintenance Support-East & Mid-Atlantic
- Installation
- Inventory
- Maintenance
- Shipment
- Troubleshooting
- Desktop Rekey Support-Area East & Mid-Atlantic
- USAccess Site Manager-Secondary Back up to Primary
- CU, MCU, LCS, and fixed station-Area East & Mid-Atlantic
- Decommission Requests
- Inventory calls
- Credentialing Station Order Tracking
- Troubleshooting
- Ad-hoc Reports/assignments
- ICAM SharePoint Admin-As needed
- USAccess Site Manager-Area East & Mid-Atlantic
- Hiring Reports-As needed
- Other duties as assigned within the scope of the contract
Qualifications
- 5 years’ IT support experience focusing on end-user software support, database management, software deployment, software, and hardware troubleshooting required.
- Experience with Microsoft office and GSA scheduling tool preferred.
- Able to effectively communicate (verbal and written) with all levels of clients and team members.
- Able to independently prioritize and manage multiple tasks. Display organizational skills.
Education Level:
- 2 years of college education required, college degree preferred
Clearance Requirement:
- Must be a US Citezen
- Must have an Active Public Trust clearance OR the ability to obtain one
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
