What are the responsibilities and job description for the Business Support Manager position at Citizens Bank?
Description
As a member of the Operational Readiness and Business Support team, the Business Support Manager II will provide business support across all areas of Business Banking Operations. Specific areas of focus include governance, testing & control, communications, and colleague engagement.
This individual will interact with various stakeholders at all levels of the organization and must have excellent oral and written communication skills. With a strong attention to detail, the candidate must be able to work independently with the ability drive actions from concept to implementation with minimal oversight.
Primary responsibilities include:
Risk management and governance support activities
- Colleague communications, training and engagement
- General business support
Qualifications
Experience:
5 years of relevant business experience
- Highly motivated and team-oriented
- Ability to actively and successfully engage with business partners, legal counsel, third party vendors, and other stakeholders
- Must be highly experienced with MS PowerPoint, Word, Excel, Outlook, & SharePoint
- Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment
- Ability to effectively manage a pipeline of tasks, independently prioritizing activities with minimal supervision
- Exceptional customer service and communication abilities
Education:
- Associate's or Bachelor’s Degree preferred
Hours and Work Schedule:
Hours per Week: 40
Work Schedule: M-F 8-5
Occasional overnight travel may be required.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
