What are the responsibilities and job description for the Investors Banker position at Citizens Bank?
Description
Citizens and Investors Bank are now one company. Together, we’re ready to help our customers, colleagues and communities reach their potential. Our expanded footprint and product offerings will allow us to serve even more people around the country. We’re thrilled to bring two companies together that value diversity, professional development and social responsibility.
If you’re a “people person” who enjoys building relationships with customers, you could be #MadeReady to be a Banker. In this role, you’ll get to know your customers and develop lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your wide range of financial knowledge — you have the ability to anticipate every customer’s needs. Your focus on delivering an exceptional experience means every customer is happy today, tomorrow and for years to come.
What you'll do:
- Work closely with new and existing customers to understand their financial needs and deepen relationships
- Recommend financial solutions to satisfy spending, saving, borrowing, and investing needs
- Help customers use online, mobile and ATM banking
- Acquire new customers through outbound calling and in-branch prospecting
- Collaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs
- Provide additional Teller support for customer transactions
- Contact customers to schedule time to discuss their personal financial goals
- Help customers fit banking into their everyday lives
- Comply with all financial policies and procedures, state and local laws and regulations
- Work together with branch colleagues to meet individual and team goals
What you'll get:
- Meaningful work – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals
- Commitment to community – Participate in volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar
- Recognition & reward – See your hard work rewarded with promotion, growth and new opportunities
- Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
- Exceptional benefits – Earn a competitive salary, participate in our generous 401(k) and stock purchase programs and receive paid parental leave. Choose from medical, dental and vision care options that offer preventative care at no cost.
Qualifications
- High School degree or GED required
- Minimum of 2 years of sales and customer service experience required
- Minimum of 6 months cash handling experience in a retail or banking environment required
- Strong listening and customer service skills
- Effectively ask questions and identify customer needs
- Ability to build relationships over the phone
- Comfortable using technology
- Ability to problem-solve and provide solutions to customer issues
- Desire to collaborate and partner with colleagues
- Self-motivated, confident and ability to multitask effectively
- Ability to work branch hours, which can include weekends and evenings
- Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Salary : $35,600 - $45,100
