What are the responsibilities and job description for the DIRECTOR, BEHAVIORAL HEALTH SERVICES CENTRAL ACCESS SERVICES (0923 Manager II) position at City and County of San Francisco?
Company Description
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans.
The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
The San Francisco Department of Public Health is accepting applications for a permanent civil service Director, Behavioral Health Services Central Access Services (0923 Manager II).
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.
Application Opening – Thursday, June 29, 2023
Application Deadline – The application filing will be open continuously at least through July 13, 2023 and will close anytime thereafter. This ad is scheduled to close at 11:59 PM on 8/10/2023.
Appointment Type: Permanent Civil Service
Recruitment ID: PBT-0923-136836
Diversity, Equity, and Inclusion:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the diversity of its workforce. All employees are required to participate in the Department of Public Health's work to advance equity, inclusion, and diversity through:
Commitment to providing exceptional care and services to all residents of the City and County of San Francisco service population, with heightened awareness of responsiveness to racially, ethnically, and culturally diverse members of the service population and the DPH workforce.
Desire and commitment to lead and participate in anti-racism, racial justice, and equity work that improves quality of patient care and employee experiences; along with the commitment and fortitude to drive change in these areas.
Desire to work with, relate to, serve, and support a diverse service population and workforce.
Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Job Description
POSITION DESCRIPTION:
Under administrative direction, the Director, Behavioral Health Central Access Services (0923 Manager II) will have primary responsibility for the direction and operations of the Behavioral Health Services (BHS) behavioral health access programs and services. The Behavioral Health Central Access Services are a central entry point into BHS specialty mental health and substance use services and include: 1) Behavioral Health Access Line, a 24/7 state-regulated telephone call center charged with connecting beneficiaries to behavioral health services and 2) Behavioral Health Access Center, which provides walk-in triage, referral and connection to behavioral health services.
ESSENTIAL DUTIES:
The Director, Behavioral Health Central Access Services (0923 Manager II) performs the following essential job functions:
- Direct the overall work of Behavioral Health Central Access Services, including supervising the managers of the Behavioral Health Access Line and Behavioral Health Access Center and ensuring services between the two units are aligned and well-coordinated.
- Using a racial and health equity lens, plan, develop, and direct complex projects for the Behavioral Health Central Access Services, including program expansion activities.
- Develop, monitor, evaluate, and direct Behavioral Health Central Access Services operations including procedures, staffing, workflows, referral processes, administrative monitoring practices, and controls in order to obtain smooth and effective operations.
- Communicate regularly with management regarding Behavioral Health Central Access Services and coordinate efforts with other departments in addressing the needs of the City and County of San Francisco. Represent the Behavioral Health Central Access Services at meetings and maintain relationships with internal and external stakeholders, community coalitions, agency officials, health care providers and consumers of BHS services. Work with system partners and stakeholders to ensure Behavioral Health Central Access Services are meeting intended needs.
- Ensure compliance with legislative and regulatory requirements. Monitor for any regulatory, legislative or system changes impacting services or operations of the Behavioral Health Central Access Services. Plan, manage, and monitor implementation of required changes.
- Plan, implement and manage Behavioral Health Central Access Services data collection and evaluation efforts in collaboration with BHS leadership, Quality Management, and others.
- Participate in budget development and coordinate the allocation of budgetary resources to achieve timely outcomes and measurable goals within budget; monitor expenditures.
- Plan, implement and provide ongoing direction for quality assurance and quality improvement activities of the Behavioral Health Central Access Services, using a racial and health equity lens to focus these activities.
- Manage contractors and act as contracts business owner for contracted activities.
The Director, Behavioral Health Central Access Services (0923 Manager II) performs other duties as assigned and required.
Qualifications
Required Minimum Qualifications (all applicants must verify that they meet all required elements):
- Education: Possession of a bachelor’s degree in social services, psychology, public health, public administration, or a closely related field from an accredited college or university;
AND
2. Experience: Three (3) years of verifiable professional experience administering
program operations in a behavioral healthcare setting.
Education substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.
Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.
Applicants must meet the minimum qualification requirements by the final application filing date unless otherwise noted.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Verification of Education
Verification of Experience
Desired Qualifications:
The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:
- Two (2) years of experience supervising staff
- Licensure in the State of California as a Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or clinical psychologist
- Experience providing or managing racially and culturally responsive behavioral health services
- Experience working in or knowledge of San Francisco community and neighborhoods
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification of Experience and/or Education
Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Minimum Qualification Supplemental Questionnaire (MQSQ Weight: Qualifying): Applicants will be required to complete an MQSQ by email after your submit your application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery (Weight: 40%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resource Management; Team Building; Communication, Conflict Management and Process Improvement. For more information about this Supervisory Test (and a suggested reading list) please visit Supervisory Test Battery info Please note: this examination is only held in San Francisco. A passing score must be achieved on the Supervisory Test Battery to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire (SQ) Examination (Weight: 60%): Candidates who achieve a passing score on the Supervisory Test Battery (STB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: knowledge of principles, practices, and techniques of program planning, program development, program implementation, and program evaluation as applied to behavioral health services; Skills in implementing and managing effective operation of services in behavioral health and implementing procedures, staffing models, workflows, and administrative monitoring practices; knowledge of applicable regulations; knowledge of the impact of systemic racial inequities on health and access to health services; and skills in communicating about services and service delivery to a wide range of audiences. The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on each of the above-described exams in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.
Additional Information
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Program Director. The list will be used to fill current and future vacancies within the next six (6) months.
Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions
Confidentiality: All personal information will be kept confidential according to EEO guidelines.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.
COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Additional Information Regarding Employment with the City and County of San Francisco:
COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Other Conditions of Employment and Important Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodations
Veteran's Preference
Right to Work
Copies of Application Documents
Diversity Statement
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Beata Chapman at [email protected] or (628) 271-6701.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
