Library Assistant - Public Services (Half-time)

 
Come join the City of Appleton/Appleton Public Library! Here you’ll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, flexible work arrangements, and making a lasting impact on the community. We welcome and respect all employees as they are. Come join our team—you belong here!
 
The City of Appleton is seeking applications for a part-time Library Assistant (20 hours per week).   This is a non-exempt part-time benefited position that involves working at the public service desks providing front-line services to those seeking help finding resources and information.  This position will also help patrons with public technology.

• Provides courteous, efficient, knowledgeable customer service at adult public service desks.
• Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and online
• Assists and instructs patrons in the use of electronic and print resources
• Assists and instructs patrons in the use of library catalog, including placing holds, renewing items, saved searches, etc.
• Assists and instructs patrons in downloading ebooks and/or audio books
• Assists and instructs patrons using internet computers, including email, scanning, printing, etc.
• Assists and instructs patrons using microfilm readers and/or printer copiers
• Assists and instructs patrons using self-check machines, including troubleshooting
• Accurately checks out library materials using RFID technology
• Registers patrons receiving new and/or replacement library cards
• Books meeting rooms and study rooms
• Directs calls for the City of Appleton
• Accurately communicates library policies, procedures, and code of conduct to the public
• Contributes to collection development under direction of Public Services Supervisor
• Promotes library services
• Prepares displays of public interest, and or current events
• Prepares user guides and booklists, in print and online
• Contributes books reviews to library blogs
• Responds to purchase requests, mail, and/or e-mail requests for information Orders, organizes and stocks state and federal tax forms
• Contributes to local obituary database by transcribing obituaries and accurately entering information into database
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

• Other tasks as assigned

• Knowledge of public library services and practices
• Computer skills including a working knowledge of Windows, MS Office, internet search strategies, and electronic databases.
• Good oral and written communication skills and the ability to communicate with others in a tactful and courteous manner
• Ability to learn new technologies and software and communicate that knowledge to others.
• Ability to learn library procedures, polices, and able to communicate these to the public
• Ability to work independently with creativity
• Ability to instruct varied age groups in using electronic databases and print resources for information
• Ability to provide reference and reader's advisory services to the public in person, via telephone, and via electronic media
• Ability to to deal with public relations problems courteously and tactfully.
• Ability to work as a team member, maintaining effective relationships with co-workers
• Ability to stand and walk for several hours
• Ability to work in a fast-paced environment
• Ability to lift at least 30 lbs; push a loaded book cart (200 lbs) on carpeting
• Ability to read fine print (font sizes of 8 or larger)
• Ability to hear the library's security gate alarm, computer alters, and a normal speaking voice
• Maintains regular punctual and predictable attendance
• Ability to speak Spanish or Hmong a plus

COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility

To learn more about these competencies click here 

Salary : $23 - $29