What are the responsibilities and job description for the VITA Intake Specialist SN position at City of Arlington?
ESSENTIAL JOB FUNCTIONS:
1. Greets clients at VITA site and creates a welcoming atmosphere.
2. Provides clients with intake forms and assists with completion as necessary.
3. Screens each client to ensure they qualify for VITA assistance and confirms that they have the necessary tax forms.
4. Monitors site traffic to ensure sufficient time is allowed for check in and that client wait times are limited.
5. Maintains confidentiality of all records and client information.
OTHER JOB FUNCTIONS:
6. Follow IRS Quality Site Requirements strictly to protect integrity of the program
7. Ensure facilities are satisfactorily maintained and that volunteers adhere to policies set forth by site-hosts.
8. Expected to work Saturdays between January 2022 through April 2022
MINIMUM QUALIFICATIONS:
Knowledge, Skills, and Abilities Required:
Exhibit a strong instinct for customer service.
Strong computer skills.
Ability to work with the public in a helpful and supportive manner.
Perform a variety of physical skills including, but not limited to carrying, seeing, sorting, filing, typing, writing, data entry and driving.
Must be able to operate a motorized vehicle.
Must be able to operate a variety of office equipment including, but not limited to a computer, calculator, scanner, and printer.
Bilingual skills preferred but not required.
Qualifying Education and Experience:
High School diploma