Facility Services Representative Lead
Job Posting for Facility Services Representative Lead at City of Austin
Position Information
Posting Title
Facility Services Representative Lead
Job Requisition Number
COA086973
Position Number
110204
Job Type
Full-Time
Division Name
Convention Ctr Emergency Servi
Minimum Qualifications
Education and/or Equivalent Experience:
- Associate’s degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
- Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
- Experience may substitute for the education up to the maximum of two (2) years
Licenses or Certifications:
- Appropriate level of driver’s license as specified for the individual’s job.
Notes to Applicants
When completing the City of Austin employment application:
- A detailed, complete City of Austin employment application is required to evaluate your qualifications.
- Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position.
- Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
- Starting salary will be based on overall relevant experience.
- A resume must be submitted and will not substitute for a complete employment application. Statements such as “please see resume” will not be accepted and your application will be deemed incomplete and not be considered for review.
- Please verify the employment history dates on your resume exactly match the online application.
This position relies on a successful Criminal Background check.
This position is considered “Essential,” which requires reporting to work during emergency and/or bad weather closures.
Driving Requirement:
This position requires a Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
Please find the link here to the City of Austin employee benefits guide below:
The Austin Convention Center Department (ACCD) offers the following additional benefits to all ACCD employees:
- Metro Pass for public transportation (Including Metro-Rail)
- Metro-Rail stop right in front of our Convention Center facility
Pay Range
Commensurate
Hours
Days – 5:00 AM-3:00 PM
Evenings – 1:00 PM-11:00 PM
Evenings – 1:00 PM-11:00 PM
Job Close Date
10/07/2022
Type of Posting
External
Department
Convention Center
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
Austin Convention Center and Palmer Events Center
Preferred Qualifications
Preferred Experience:
- Experience with Access Control Systems, Video Surveillance and Report Management systems.
- Experience working in public/private assembly facilities and /or assisting in managing events involving large crowds, communicating to internal and external clients in a Public Facility environment.
- Experience in Microsoft Office 2016 products, including but not limited to operational use of Word, Outlook and Excel.
- Experience in providing leadership to a work group, including daily operations, personnel assignments/ scheduling, guidance and direction.
- Texas Class C Drivers License.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinates and assists clients with move-in and move-out activities.
- Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
- Briefs and provides information and instructions to facility services staff to meet client/visitor needs.
- Answers visitor/client questions and provide assistance.
- Observes and enforces department/facility safety and operational policies and procedures.
- Performs security and safety services. Monitors security and fire systems.
- Coordinates emergency response including evacuation process.
- Inspects and maintains equipment/vehicles for needed repairs and maintenance.
- Acts as point of contact in the absence of Event Coordinator.
Responsibilities – Supervision and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of Federal, State and Local laws.
- Knowledge of city practice, policy and procedures.
- Knowledge of safety practices and procedures.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computer and related software.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to lead others.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with other city employees and the public.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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Salary.com Estimation for Facility Services Representative Lead in Austin, TX
$60,845 to $87,668
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