IT Application Analyst
Job Posting for IT Application Analyst at City of Austin
Position Information
Posting Title
IT Application Analyst
Job Requisition Number
COA091165
Position Number
114844
Job Type
Full-Time
Division Name
Building Services - Suppt Svcs
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
- Experience may substitute for education up to four (4) years.
Licenses or Certifications:
- None.
Notes to Applicants
See yourself here
Click here to watch the City of Austin Recruitment Video!
Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
Position Description:
This IT Application Analyst position will be responsible for providing technical support and troubleshooting assistance to end users. The position will diagnose, and resolve hardware, software, and network issues, will performing system and software installations, updates, and patches. The position will document support requests using the ServiceNow ticket management system. The position Will provide training and guidance to end users, will maintain the IT asset management system for the department, and will support, and maintain the departments work order systems. The position will coordinate with the central IT department on projects and advanced support issues.
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
- The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
- If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
- Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
- The responses to the supplemental questions inquiring about experience should be reflected on your application.
Assessments:
Assessment(s) may be administered as part of the interview process.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
Military / Veteran Interview Preference:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.
Criminal Background Investigation:
This position requires a criminal background investigation.
PLEASE NOTE that this is a full time, forty (40) hour per week position.
Travel:
Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Overtime may be required with or without notice.
Fair Labor Standards Act (FLSA) Classification:
This position is classified as NON-EXEMPT.
Additional Information:
This position is an essential position. This means that the Top Candidate who, by virtue of their presence, specialized function or necessary skills, are essential to meeting the business or certain operational needs and are therefore required to report to duty. The position with the Building Services Department is considered an essential employee during the COVID-19 pandemic event and as such is required to continue to report to their normal work location and perform the essentials functions of their position during the COVID-19 pandemic event.
Employees, in Good Standing, who are candidates within the department that the position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Please note that the Department may close the job posting at any time after seven (7) days.
Fair Labor Standards Act (FLSA) Classification:
This position is classified as NON-EXEMPT.
Additional Information:
This position is an essential position. This means that the Top Candidate who, by virtue of their presence, specialized function or necessary skills, are essential to meeting the business or certain operational needs and are therefore required to report to duty. The position with the Building Services Department is considered an essential employee during the COVID-19 pandemic event and as such is required to continue to report to their normal work location and perform the essentials functions of their position during the COVID-19 pandemic event.
Employees, in Good Standing, who are candidates within the department that the position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Please note that the Department may close the job posting at any time after seven (7) days.
Pay Range
$31.81- $39.76
Hours
Monday through Friday; 8:00 a.m. – 5:00 p.m.; Hours may vary depending on work demands and business needs.
Evening, weekend, & holiday work may be required to meet business needs.
Evening, weekend, & holiday work may be required to meet business needs.
May be required to work outside the normal hours for business needs and respond to call back.
Job Close Date
03/04/2024
Type of Posting
External
Department
Building Services
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Technical
Location
411 Chicon St., Austin, TX, 78702
Preferred Qualifications
Preferred Experience:
- Experience troubleshooting hardware, software, and network issues across various operating systems
- Experience providing customer service in a technical support environment
- Experience working independently and collaborate effectively with team members
- Experience with Active Directory, user account management, and group policies
- Experience with common productivity software, such as Microsoft Office Suite and collaboration tools, such as Microsoft Teams
- Ability to travel to more than one work location
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Develop, implement, and configure technological solutions
- Assist in administering, monitoring, and maintaining one or more IT systems
- Provide support in response to issues to resolve specific technical problems or make changes to systems
- Prepare and maintain documentation related to the development and maintenance of systems
- Perform bug tracking and quality assurance tasks
- Participate in disaster recovery planning and testing
- Develop and/or deliver training
- Create and prepare reports
Responsibilities – Supervision and/or Leadership Exercised:
- None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of database design principles
- Knowledge of IT policies, procedures, and security requirements
- Knowledge of structured query languages
- Knowledge of process models and data flow diagrams
- Skill with computers and computer systems
- Skill in documenting and maintaining application and process or configuration information
- Skill in providing system/application administration
- Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
- Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
- Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
- Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
- Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
- Ability to define, analyze, and find solutions for difficult or complex problems
- Ability to view the big picture
- Ability to quickly become familiar with emerging technologies
- Ability to identify trends as well as isolated events
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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Salary.com Estimation for IT Application Analyst in Austin, TX
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City of Austin
Austin, TX
Full Time
City of Austin
Austin, TX
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City of Austin
Austin, TX
Full Time
City of Austin
Austin, TX
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