Security Operations Coordinator

Introduction

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Applies physical security best practices that support & protect employees, public assets, critical infrastructure and continuous essential water services delivery. 

Summary

Advance your career journey with a growing and successful team! CLTWater seeks an experienced physical security professional to serve as its newly created Security Operations Coordinator (SOC). Position reports to the Security & Preparedness Manager and is part of a 4-person squad that leads, guides and supports security & preparedness functions across a large, diverse and widely dispersed One Water utility. Security & Preparedness members have distinct individual roles and assignments, yet their duties frequently overlap. The team responds to urgent situations during any day or hour. This is a demanding, exciting & challenging job – a senior position that is essential to utility operations and subject to after-hours and weekend/holiday callback during real or potential security/emergency issues. It offers opportunities to learn and contribute at a high level. The SOC is CLTWater’s day-to-day primary resource in specific physical security program areas described in the Major Duties & Responsibilities section below. 

Major Duties and Responsibilities

• Leads, administers and develops CLTWater’s armed & unarmed contract security guard program and vendor contract. Provides day-to-day oversight of an embedded contract company and direction to its account manager (armed lieutenant) that manages a dozen guards across 3 shifts, 7 days per week.  • Responds to basic- and moderate-complexity internal & external security situations and incidents; performs investigations and provides guidance and support services – from prevention & deterrence to abatement and response coordination. Provides security consultation to & supports various assistance requests from CLTWater project engineers, field services, property/facilities management & site operations staff.   • Cross-trains as the primary reciprocal backup for the Security Systems Coordinator (SSC), who administers & fulfills continuous maintenance, operation and enhancement of ID badge/access control services/systems, surveillance cameras, automated gates/door maintenance & associated physical security equipment, structures & processes. The SOC & SSC partners coordinate their schedules & activities closely and fill in for each other when either is absent.   • Works with police and other security partners. Collaborates internally and serves as a CLTWater liaison and representative among local and state agencies, committees and teams. Monitors open-source risk/threat information & intelligence from WaterISAC, AWWA, CMPD, DHS and other sources. Alerts and updates Security & Preparedness Manager and rest of team. Documents incidents and security activities. Occasionally assigned to help with and/or lead more highly sensitive, complex investigations or to prepare/deliver updates, reports and presentations. • Creates or helps develop written instructive Security & Preparedness guidance and procedures as assigned. Communicates with and trains employees and non-utility partners regarding City/CLTWater personal safety & security/incident management policies, guidelines and best practices. Helps maintain the CLTWater Security & Preparedness intranet site, keeping information current, relevant and accessible to utility users. • Helps develop and maintain consistent CLTWater physical security building/equipment design standards and specifications. Stays abreast of construction projects; leads or assists in further strengthening the utility’s physical security posture. Works with Security Systems Coordinator among Engineering Project Managers/Inspectors, Facilities Maintenance, I&T and Operations leadership to ensure utility PSEC standards & specs are carried out during planning, design and construction. Recommends, project-manages and/or otherwise coordinates fulfillment of larger-scale physical security CIP enhancement projects as assigned/approved by the S|P Manager.  • Supports safety & risk management, emergency management, technology team/cybersecurity, HR, facilities management & related functions. Fulfills additional duties as assigned by Security & Preparedness Manager.

Knowledge, Skills & Abilities

• Ability to act both strategically and with urgency • Effective verbal and written communication skills are a must.  • A positive and resilient attitude, high-energy drive/work ethic, appetite for learning and ‘team-first’ philosophy  • The SOC recognizes issues and their root cause(s), understands how the utility and its people work, and uses their own project management skills to collaboratively develop solutions that produce results and align with City-CLTWater strategy & business needs as well as security best practices.  • The SOC seeks, reviews, and filters all types of information, yet decides and acts using verified facts. Instructions are followed to the letter as required, yet the ideal candidate is equally capable of exercising independent initiative and acting.  • Position conducts high-quality research and analysis; strives for consistency yet remains flexible and adaptable as changing circumstances require.  • Ethical behavior, investigation/interview skills, curiosity and attention to detail are essential. Honors & values diversity and inclusion.  • Maintains patient and gentle demeanor, while calmly asserting themselves as needed.  • Holds themselves accountable for action • Works effectively with others at any level inside and outside of the organization.

Preferred Qualification

• Prior military and/or law enforcement experience welcome but not required.  • Water/wastewater utility and public service experience is also considered a positive.  • Security-related professional certifications such as PSP, PCI or CPP • Basic and/or advanced FEMA NIMS/ICS training certificates.  • Experience using industry-related camera/access control/information-incident management systems & software.  • Specific experience with Genetec, SharePoint, Everbridge, OnBase, Munis, E-Builder are a particular plus.

Minimum Qualifications

• High school graduate or equivalent  • Seven (7) years of security-related experience. Or • Associate’s degree • Five years (5) of security-related experience. • Any combination of education & direct security work experience may be considered • Valid N.C. Driver’s license

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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Salary : $2 - $535