What are the responsibilities and job description for the Intern position at City of Faith?
We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor and continuously raise the bar when it comes to delivering a standard of excellence to our colleagues, clients, and the community. With that in mind, we go to great lengths to ensure new hires meet or exceed client expectations as well as live and work in alignment with our core values that form the very foundation of who we are:
- A commitment to our clients' success
- Unquestionable integrity
- Take accountability
- A one-team approach with humility and respect
If you embrace our values, we want to hear from you.
We are looking for a Network Operations Center (NOC) Engineer Intern to join our team in central Arkansas.
Specific responsibilities include:
- Serve as the first point of contact for clients seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and the resolution in ticketing system
- Follow-up and update client status and information
- Escalate unresolved issues to the appropriate internal team
Qualifications:
- Pursuing an undergraduate/graduate degree in Information Technology
- GPA: 3.0
- Ability to work 15-20 hours
- Previous help desk experience is a plus
