Public Safety Systems Administrator

The City of Framingham's Public Safety Systems Administrator is responsible for ensuring that our Fire and Police Departments are able to service the City through the availability of various technology tools including but not limited to computer aided dispatch systems, incident reporting, station and evidence alarms, detail billing, records management, radio data communications, and digital mapping.

Qualifications

• Bachelor’s degree in computer science or a related field

• At least five years of related experience

• Previous experience with software applications preferred

• Satisfactory results of a MA CORI/SORI background check

• Knowledge of the following:

• Networking and data management technologies
• Hardware and software applications including system administration of Windows servers, networked PCs, networked printers and mobile devices
• Operations of public safety dispatch operations
• Report writing tools and the administration of database management products.

• Ability to:

• Develop effective working relationships with department personnel, subordinates, and vendors
• Express oneself clearly and concisely orally and in writing
• Use personal computers and software including word processing, spread sheet, report writing, and data base management applications
• Turn descriptions of operational needs from lay persons into technical specifications, requirements, cost estimates, support training programs, and written procedures.

• Needed skills:

• Data processing in the use of personal computers and database management and report writing software
• Analytical trouble shooting
• Core networking for the installation, configuration, and maintenance of networked devices such as PCs, printers, servers and mobile devices
• Proficient oral and written communication skills
• Organization

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job may be accepted.

Responsibilities

1.Responsible for ensuring that Fire and Police Departments are able to service the City through the availability of various technology tools including but not limited to computer aided dispatch systems, incident reporting, station and evidence alarms, detail billing, records management, police mug shots and prints, radio data communications, digital mapping, fleet maintenance etc.

2. Ensures database integrity is maintained at both public safety departments for dispatch, incident records and various support data applications, including but not limited to SharePoint Environments (SmartForce, SmartCity), Spillman and ESO Fire Incidents .

3. Coordinates projects installing or replacing systems and applications.

4. Maintains awareness of new developments in Police and Fire public safety computer hardware and software systems.

5. Acts as point person for all technology support service issues for public safety departments; reassigns to other TS staff as appropriate, ensuring and coordinating timely updates to the end users.

6. Schedules and provides technical support and training to employees on various technical applications and support tools.

7. Examines public safety operational support needs and recommends ways to improve operational effectiveness.

8. Cross trained on database services support when the Programmer/Analyst is temporarily absent or unavailable.

• Framingham City Hall (The Memorial Building) is located at 150 Concord Street, Framingham, and is accessible by the MBTA Commuter Rail and the MWRTA.
• The City of Framingham offers a robust benefits package and is an eligible employer for the Federal Student Aid Public Service Loan Forgiveness Program.

Please see our website for more details and to apply: https://selfservice.framinghamma.gov/ess/employmentopportunities/default.aspx