Interventional Radiology Care Assistant - MRI / Imaging

About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913, City of Hope has grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated family of organizations includes Translational Genomics Research Institute and AccessHopeTM. For more information about City of Hope, follow us on Facebook, Twitter, YouTube, Instagram and LinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Responsible for the accurate care coordination of inpatient and outpatient interventional radiological procedures and related outpatient pre- and post-procedural appointments.

Key Responsibilities include:

• Directly responsible for coordinating interventional radiological cases and outpatient procedures for the department radiology and all of the associated divisions
• Coordinates interventional radiological procedures with IR staff and patient to ensure patients are properly scheduled for all procedures and clinic appointments
• Initiates and reviews the interventional procedure Scheduling Data Sheet. Ensures all documentation is complete and the correct pre-op tests are ordered in a timely manner
• Coordinates with New Patient Services to ensure biopsy slides, reports and any other pertinent information is available prior to the patient’s procedure date.
• Schedules pre-op appointments. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner
• Coordinates pre-op authorizations with the Utilization Review Department and ensures that all clearances requested by provider are received prior to the procedure date.
• Processes pre-op consultations
• Processes labs, order, EKGs, x-rays or any ancillary services as requested by providers.
• Ensures all clearances requested by provider are received prior to the procedure date.
• Directs patient calls regarding pre-op instructions and post op questions.
• Coordinates date of interventional procedures based on doctors OR block time schedules and clinic schedules.
• Coordinates pre-op admission with the Admitting Department.
• Acts as a resource to coordinate schedule of midlevel practitioners and physicians regarding all interventional cases.
• Contacts patients regarding date and time of clinic or procedure related appointments and provides updates to any changes in the schedules.
• Provides updates to physician schedules when clinics or procedures are cancelled. If possible – works with other patients to fill open appointment block times
• Collaborates with clinic scheduling staff if procedure needs to be booked during routine clinic hours so that clinic times and schedules can be adjusted
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Minimum Education: High school degree or equivalent. Experience may substitute for minimum education requirements.
• Minimum Experience: Two years’ work experience in a medical environment.

Required Courses/Training:

• Medical terminology
• Basic knowledge of related computer system
• Demonstrates general data entry abilities
• Function with minimal supervision
• Maintain high level of productivity
• Medical terminology required
• Basic knowledge of insurance types/financial classifications preferred

Required Certification/Licensure:

• BLS – Basic Life Support for Healthcare Providers (CPR & AED) Program produced by the American Heart Association

Preferred education experience and skills:

• Two years medical office experience preferred
• LVN or similar patient care experience preferred.

Additional Information:

• This position is represented by a collective bargaining agreement.

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.