What are the responsibilities and job description for the Customer Service Representative I - Fleet Share position at City of Houston?
Applications accepted from: ALL PERSONS INTERESTED
Division: Fleet Share
Work Location: 900 Bagby St., Ground Level*
Workdays and Hours: Monday - Friday, 8:30 AM - 5:00 PM (may require working weekends, holidays, and shifts) *
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals.
The duties of the Customer Service Representative I include but is not limited to:
- Provide basic automotive maintenance and repair, such as assessment of antifreeze/coolant, power steering fluid, wiper fluid, and engine oil.
- Testing, re-charging, and inspecting batteries, battery posts, battery terminals, and detecting corrosion buildup and loose or cracked connections.
- Perform roadside assistance for Fleet Share customers.
- Tire maintenance and inspection to detect wheel damage, uneven tread wear, tire balancing issues and dry rot to prevent blowouts, flats, and roll overs.
- Respond to after-hour phone call requests.
- Provide basic automotive suspension maintenance and inspections to detect signs of suspension wear.
- Assist with transporting Fleet Share vehicles to shop for repairs and cleaning, help riders troubleshoot vehicle access issues, and various administrative tasks.
- Provide concierge emergency assistance for Fleet Share users.
- Respond to Fleet Share customer support requests via online applications.
- Setup and monitor rideshare training requirements.
- Performs other related duties as requested.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution: An Associate's degree may be substituted for the experience requirement.
Substitution: An Associate's degree may be substituted for the experience requirement.
MINIMUM LICENSE REQUIREMENTS
None.
Preference will be given to applicants with mechanical aptitude of working with light duty vehicles and previous experience managing rideshare programs. Professional phone etiquette, dispatch experience, and a valid driver's license in compliance with the City's driving policy AP2-2 are desired.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skills assessment review.
SAFETY IMPACT POSITION - YES
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:
Salary Range - Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6049.
If you need special services or accommodations, call 832.393.6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Salary : $18 - $19
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