HR Generalist (I or II DOQ)

Current Title       Human Resources Generalist (I or II DOQ)

Department        Human Resources

Salary Range     $23.15 per hour ($48,158.14 annually) – $35.82 per hour ($74,505.60 annually) DOQ

Job Summary

Using a high degree of independent judgment and reasoning, the incumbent performs technical and administrative duties related to human resources activities, City management policies, and general business operations. Leads, organizes, oversees implementation and delivers specialized HR projects in alignment with HR Strategic Initiatives. The ideal candidate must be self-motivated and proactive in taking initiative to ensure achievement of desired outcomes. Performs functions relating to the management and oversight of assigned program areas. 

Essential Job Functions

1. Serves as a knowledgeable resource to employees and supervisors related to assigned HR knowledge areas and scope of work. Collaborates with HR team members to provide excellent service to all customers.
2. Orients new Team Hurst members to the organization through first day onboarding experiences; facilitates new employee tours and luncheons in collaboration with The Hurst Way Advocacy Team Steering Committee.
3. Collects market compensation surveys and responds to salary survey requests.
4. Provides information and assists with public information requests in coordination with HR staff and the City Secretary’s office. Responds promptly to all requests for public information related to City personnel and policies; confers with City Attorney's office on requests as needed; ensures compliance with the Texas Public Information Act in dissemination of information to the public.
5. Administers unemployment claims process; reviews Texas Workforce Commission (TWC) correspondence regularly, responds to claims, and attends hearings.
6. Maintains human resources records in accordance with records retention requirements and in partnership with the City Secretary’s office. 
7. Maintains all required federal and state notices and postings and a working knowledge of state and federal regulations applicable to scope of work.
8. Assists with administrative office support as needed including picking up and sorting mail and greeting and directing phone and walk-in customer.
9. Researches and gathers data and information that improves or automates human resources and payroll functions; seeks process process improvements for internal processes.
10. Performs research to develop policy and procedure recommendations; distributes approved policies to all employees; initiates large scale process improvements.
11. Monitors and evaluates the quality, responsiveness, efficiency and effectiveness of assigned human resources programs, service delivery methods and procedures.
12. Independently initiates, composes, types and edits correspondence using a variety of office and word processing equipment; routes and answers routine correspondence not requiring supervisor's attention or assistance.
13. Assists with HR reporting and analytics.
14. Codes invoices and reconciles for accuracy prior to processing for approval and payment.
15. Serves as the Administrator and Subject Matter Expert (SME) for all Human Resources online systems including, Human Resource Information System (HRIS) ADP; online HR ticketing/work order system; texting platform; etc. 
16. Initiates and implements process improvements within the systems; provides training to HR team and city staff to enhance utilization.
17. Administration of day to day benefit maintenance; assists employees with new hire benefits enrollment or life changes throughout the plan year. 
18. Responsible for reviewing and formatting job descriptions; makes recommendations for updates to management; maintains job description bank.
19. Serves as the primary back up for all data entry within the HRIS, ensuring the integrity and confidentiality of employee information; oversees and manages the flow of employee changes related to employment status changes; reviews citywide paperwork that goes to payroll for processing, including review of status change forms for completeness and accuracy; conducts research as necessary to make payroll corrections.
20. Assists employees with TMRS and Deferred Compensation benefits; reviews applications for retirement and assists employees with the retirement process.
21. Administers FMLA, Military Leave, Catastrophic Leave Pool and other City leave policies; counsels employees on policy provisions; coordinates with employees, supervisors, payroll and timekeepers to ensure accurate records are kept and procedures are followed.  
22. Responsible for Affordable Care Act (ACA) reporting and compliance; reviews ACA dashboard within HRIS for completeness and accuracy of information on a quarterly basis. 
23. Coordinates worker’s compensation insurance claims process and communication with employees; responsible for overseeing and administering the City’s Return to Work and Modified Duty Programs; analyzes data to provide recommendations for policy and program administration; ensures programs complies with Civil Service provisions. 
24. Serves as a secondary back up for payroll processing.
25. Serves as the primary back up for the Civil Service Designee, supporting Civil Service procedures for entry and promotional testing including proctoring and administering Civil Service tests, and planning Commission meetings.
26. Maintains confidentiality of personal and sensitive information.
27. Communicates with tact and diplomacy.
28. Performs other duties as assigned.
29. Regular and timely attendance are required for this position.
30. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.

Skills, Knowledge and Abilities

• Ability to adhere to the Code of Ideals.
• Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, retirees, and external entities. 
• Knowledge of federal employment laws including FMLA, FLSA, Title VII of the Civil Rights Act. 
• Ability to communicate effectively with customers verbally, by email, and by letter. 
• Good organizational skills with ability to effectively prioritize work. Ability to proofread and manage multiple tasks.
• Skilled in the use of Microsoft Office 365 products including Outlook, Word, Excel, and PowerPoint.
• Ability to sit for extended periods of time and operate standard office equipment, such as computer keyboard, telephone, copier, and fax machine.
• Ability to handle confidential information securely with accuracy and attention to detail. 
• Ability to effectively work and communicate with employees at all levels. Ability to be courteous and tactful when under stress or dealing with difficult people. Requires a high level of discretion and integrity due to the frequent access to confidential and sensitive information and files.
• Skill in interpersonal relations, conflict resolution and maintaining effective working relationships within the department and with employees in other departments.
• Requires sound judgement in application of policy to individual situations and ability to apply policies fairly and consistently.    
• Ability to sit for extended periods of time and operate standard office equipment.
• Must be diligent, persistent and accountable in seeing tasks and projects through to completion.
• Ability to research, analyze and evaluate and present findings. Ability to create training programs, content and effectively present and facilitate to employees at all levels. 

Minimum Education, Certification, and Experience Requirements

• Requires a Bachelor’s Degree in human resources, business, finance, or related field with two years of experience in the human resources profession or an equivalent combination of education, training and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the job.
• Human Resources credentials (i.e. HRCI, ICMA or SHRM) is required, or the ability to obtain within two years of hire date or promotion. 
• Previous benefits administration experience in a municipal government is strongly preferred.
• Previous experience in a municipal government or public agency setting is preferred. 
• Advanced organizational, interpersonal and communication skills required to effectively manage and communicate pertinent human resource issues to management, staff and employee groups.
• Must pass a pre-employment drug screen.