Support Analyst

Department Planning and Community Development

FLSA Status Non-Exempt, C59

Pay Rate $22.37 - $27.78 hourly

Job Summary

Provides extensive public contact and customer assistance in planning and zoning and neighborhood services for the City. Provides primary support to the Development Director and Building Official with Energov software programming, troubleshooting, and updates.

Essential Job Functions

• Coordinates with the Building Official to provide Energov Support of processes and permitting issues.
• Responsible for training new users to Energov and Blue Beam for plan review.
• Responsible for public information request for the Planning and Community Development Department. and assist with permitting software administration.
• Issues building and construction permits with City permit software as needed.
• Assists in updating zoning map, maintaining City-wide business data base, and uploading monthly reports, updates documents to Department website, and support to other departments with reports as needed.
• Supports Planning and Community Development Department as needed with phone calls, over the counter Energov support, and permit questions.
• Communicates with tact and diplomacy.
• Performs other duties as assigned.
• Regular and timely attendance are required for this position; arrives at work on time and works assigned schedule.
• Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.

Skills, Knowledge and Abilities

• Ability to adhere to the City of Hurst Code of Ideals and work cooperatively on teams.
• Skills in proofreading reports and correspondence and maintaining accurate records and filing systems with attention to details.
• Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, retirees, and external entities.
• Ability to communicate effectively with internal and external customers.
• Good organizational skills with ability to effectively prioritize work.
• Skilled in the use of Microsoft Office 365 products including Outlook, Word, Excel, and PowerPoint.
• Ability to handle confidential information securely with accuracy and attention to detail.
• Ability to effectively work and communicate with employees at all levels. Ability to be courteous and tactful when under stress or dealing with difficult people.
• Ability to sit for extended periods of time and operate standard office equipment.
• Must be diligent, persistent and accountable in seeing tasks and projects through to completion.
• Ability to research, analyze and evaluate and present findings. Ability to create training programs, content and effectively present and facilitate to employees at all levels.

Minimum Education, Certification, and Experience Requirements

High school diploma or equivalent and three years related administrative experience is required.

Bilingual in English/Spanish is preferred.

Some college, municipal zoning experience, experience with ARC View and building and construction permitting software is preferred.

Previous experience in a municipal government or public agency setting is preferred.

Must pass a pre-employment drug screen.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.