Intern

This is a part time, entry-level position that will be trained to be a call taker for the City of Irving’s IT Department helpdesk. Duties include assisting customers that call the helpdesk for technology support or visit the IT Express window for quick technical assistance; entering and reviewing service tickets as they come in and making sure that they are assigned to the right queue; and handling a variety of administrative special projects from time to time. Duties will require fantastic customer service skills and a pleasant demeanor, both critical for this position. We will provide all necessary training in a wide variety of basic technology support skills covering city cell phones, network services and software. Must be currently enrolled in an accredited college or university or have completed major course work in a directly related field within the past year, and be at least 18 years of age. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted. Candidates will be subject to a criminal history check. Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered. Please attach a résumé or letter of interest to your fully completed application. 
 
PAY GRADE GG02 / FULL PAY RANGE $11.51 - $16.23 PER HOURThe full job description for this position and all other City of Irving job classifications are available online. Click here to access the list of job titles.The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The City of Irving is dedicated to making diversity and inclusivity a priority, to continually refine and develop best practices, and to foster a participatory government. The city also acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

The Information Technology Department is responsible for the administration and maintenance of all the City of Irving’s technology, including servers, computer hardware, mobile devices and phone systems. We use tried and tested technologies to exceed the service expectations of our customers (citizens, businesses and visitors) and improve the efficiency and transparency of our operations.

Salary : $12 - $16