IT Specialist

The purpose of this job is to assist users with desktop and/or mobile application and equipment issues. Troubleshoots and resolves issues related to networking equipment including printers, and servers. Deploys and maintains computer equipment and software applications. Works with external support on escalated computing issues. Advises users with best practices on using computing equipment and software applications. This is a safety sensitive and/or DOT position. As such, you will be required to participate in random drug testing at the city.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Completes work orders by troubleshooting and resolving hardware, software and network related problems encountered by end-users of the City network, the Internet, and other computer technology.
• Deploys, configures and maintains computing equipment, printers, other electronics and network connections.
• Supports and implements technologies, processes and equipment that help improve computing work efficiency.
• Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Set-up, configures, maintains and repairs mobile systems, devices, and printers; including NetMotion authentication to meet CJIS and FBI requirements.
• Trains end-users on various operating systems, applications and other software usage.
• Resolves issues related to printers and other networked equipment.
• Works with third parties support to resolve issues with applications.
• Support for audio/video of City Council and other city meetings.
• Performs related work as required.
• Subject to recall 24x7.

Must be able to provide services for the benefit of the general public during emergency situations that threaten the safety of League City’s citizens, and that, City employees must be able to work immediately before, during, or immediately after an emergency.

• Associate's degree in Information Technology from an accredited college. Equivalent combination of education, training, and experience in Computer Information Systems will be considered.
• A minimum of 3 years of experience with Windows, networking and computing concepts, mobile phones; exhibited adaptability with rapid changes in computing technology.
• Must pass a Federal/National criminal background check and satisfy Criminal Justice Information Security (CJIS) requirements to enter certain secure City facilities such as the Public Safety Building. This means that the candidate must not have been convicted or put on court-ordered community supervision or probation for a Class B misdemeanor within the last 10 years, or at any time for any offense above the grade of Class B misdemeanor.

Required Licenses or Certifications

• Valid Driver’s License

Knowledge of:

• English grammar, spelling, punctuation
• The City's software applications, third party applications, computer network infrastructures, audio/video systems, mobile systems, and communication systems
• Third party applications
• Disaster recovery operations
• Scripting composition, implementation and testing
• Resources to access information related to applications, such as dedicated forums
• Scripting composition and implementation/testing
• Modern office procedures, methods and computer equipment
• Hardware and software installation techniques for laptops and desktop computers

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Backing up operating systems

• Analyze problems with computer hardware and software, understand logic used to employ required systems, and achieve a resolution through appropriate problem determination procedures
• Install and configure hardware, software, network servers and mobile systems
• Understand how various systems and software applications interact and affect each other
• Communicate effectively, both orally and in writing
• Meet schedules and deadlines of the work
• Troubleshoot software, hardware, network, mobile devices and systems, and audio/video systems
• Work under pressure
• Research anomalies
• Accurately organize and maintain paper documents and electronic files
• Work in a team environment

It is the policy of the City to provide full-time employees life, health, vision, and dental insurance benefit coverage. The City will pay the cost for employee medical Health Savings Account (HSA) at 100% . The City will make available dependent coverage for health, vision, and dental insurance.
Life Insurance: Mutual of Omaha
Dental Insurance: Cigna
Health Insurance: Self Insured - BCBSTX
Vision Insurance: Davis Vision
Flexible Spending: Flores


Other benefits offered to League City Employees are:
Annual Longevity Payment: $8.00 per month
Retirement Program: Texas Municipal Retirement System
Employee Contributes 7%
City matches funds 2:1
5 & 20 year vesting
10 Holidays
40 hours of Personal Business Time (pro-rated from hire date)
12 days per year Sick Leave
Vacation- Increments based on tenure
Deferred Compensation: ICMA
Employee Assistance Program: UT Employee Assistance Program (UTEAP)
Direct Deposit
Section 125/IRS
Education Incentive
Short and Long Term Disability: Mutual of Omaha