IT APPLICATIONS MANAGER

The examination process will consist of a competitive evaluation of qualifications based on a review of the Application and the Supplemental Questionnaire; therefore, it is to your advantage to provide as much detailed and relevant work experience as possible. A resume will not be accepted or reviewed in lieu of a complete application.

This recruitment may close prior to the advertised date once we receive a sufficient number of qualified applications, interested candidates should apply immediately for first consideration.

Under the direction of the IT & Innovation Director, manages the day-to-day activities of the City’s IT & Innovation Applications Division, including oversight, procurement, implementation, and management of citywide software applications, including the City’s ERP (Enterprise Resource Planning) software, management of the City’s Geographic Information Systems program, and facilitates the planning, coordination, and implementation of all assigned IT & Innovation projects. Assists Director in overseeing the City’s audio video systems and social media and website initiatives.
Example of Duties: ESSENTIAL DUTIES:

Supervise Applications technical/support staff; participate in hiring, evaluating, training, disciplining, and recommending discharge staff as necessary.

Lead projects and participate in project teams responsible for system hardware and application software implementation and upgrades; determine project scope and staff resources required to complete projects.

Oversee and manage the City’s Geographic Information Systems. Coordinates GIS database/applications development, maintenance, and implementation.

Oversee the production of reports, maps, applications, and visualizations for internal or external stakeholders.

Develops methods to leverage GIS data for new applications.

Attend Council Meetings, Planning Commission Meetings, and other City meetings, as determined by the Director.

Assist Director in overseeing and managing the City’s audio video initiatives, including installing, trouble-shooting, updating, and maintenance.

Assist in overseeing the City’s social media and website initiatives, including the coordination of post creation and publishing,

Prepare project work plans and timelines; monitor project milestones and report project progress to management.

Work closely with technical staff, vendors, and contacts from other institutions to ensure timely and efficient completion of projects.

Implement software application changes and administer access to applications and information utilizing approved information technology security policies, standards and guidelines.

Effectively communicate with all levels within the organization to ensure project success and user needs are identified and met. Make presentations to a wide-variety of audiences within the organization and to external organizations.

Participate in/on a variety of meetings, groups, and/or committees to communicate and confer about process analysis of existing procedures and systems, determine cost/benefit and complexities of new processes and projects, prepare for testing, discuss the roll-out of new projects and software upgrades, and/or discuss other applicable issues.

Prepare project proposals and budgets; perform analysis for new technologies and system enhancements.

Analyze city-wide applications and determine best practices to improve efficiency.

Make recommendations on whether to upgrade the existing systems or install new ones.

Create and oversee protocols and procedures for the use of any new software applications.

Manage training of employees on the use of new software applications.

Remain current on industry trends and new technologies.

Manage Information Technology projects, including enhancements to existing systems and applications (both web-based and mobile) and design and development of new systems.

Prepare agenda reports, grants, and contracts for all applicable projects.

Operate a computer and other office equipment as assigned; drive a vehicle to conduct work as assigned.

OTHER DUTIES:
Perform related duties as assigned.
Typical Qualifications: KNOWLEDGE OF:

• Planning, organization and management of IT & Innovation Applications function.

• General computer hardware systems, software applications, operating systems and languages used by the City.
• Project management methodologies.
• GIS management principles and concepts.

• Principles and practices of administration, supervision and training.
• Applicable laws, rules, codes and regulations related to assigned activities.
• Principles and techniques of information technology systems and databases.

• Current methods, practices and procedures involving the use of computer technology and related equipment.

• City purchasing policies and procedures.
• Budget preparation and control.
• Oral and written communication skills.
• Interpersonal skills using tact, patience and courtesy.
• Strong organizational, documentation and collaboration skills.
• Implementation or management of the following: ERP software, time-keeping software, management of mobile and desktop applications.

ABILITY TO:

• Handle stressful situations with professionalism.
• Proficient at setting clear performance expectations and goals, and guides project or dynamic team members in accomplishing those goals.
• Proficient at actively coaching staff and identifying professional development opportunities.
• Effectively anticipate the needs of the project team to maximize performance and provides reasonable oversight.
• Proficient in exercising sound judgment in contributing to the development of IT strategies, translating those strategies into achievable IT initiatives, and delivering value-added results.
• Highly skilled in solving highly complex problems and translating business requirements into technical solutions.
• Highly proficient in leading the development, and continuous improvement, of application solution road maps.
• Proficient at considering broader business implications when implementing technical solutions.
• Ability to work independently with minimal supervision and assistance. The ability to work within a fast-paced environment and be adaptable to change.
• Ability to be a team player with a collaborative orientation and the ability to effectively interact with, and influence, internal and external stakeholders.
• The ability to interface with multiple levels of the organization and to serve as an influential leader and team player.
• Strong presentation, facilitation, and written/verbal communication skills.
• Actively contribute to problem resolutions; approves system changes and establishes project priorities.
• Coordinates projects and ensures adequate administrative controls, quality, and procedural efficiencies.
• Strong analytical capabilities coupled with business acumen to proactively solve problems.
• Lead and motivate a team of support staff to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness.
• Contribute to incident resolution by giving support to end users when necessary.
• Assist with identifying and recommending end user training programs to increase computer literacy and self-sufficiency.
• Meet schedules and time lines.
• Report to work every scheduled workday.

EDUCATION AND EXPERIENCE:

Any combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be:

Education and Experience:
Bachelor's degree in information technology or related field and four years increasingly responsible information technology experience, including supervisory duties. Master’s degree is preferred.

GIS Management experience preferred.

Project management experience preferred.

LICENSES AND OTHER REQUIREMENTS:

ITIL, PMP, or other Project Management Certification preferred.

Valid California driver's license.
Supplemental Information: WORKING CONDITIONS:

ENVIRONMENT:
Office environment.
Driving a vehicle to conduct work.

PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information and make presentations.
Sitting for extended periods of time.
Bending at the waist, kneeling or crouching to reach computer equipment.
Seeing to view a computer monitor.
Lifting and carrying moderately heavy computer equipment.
Climbing ladders and working from heights to install cables.

Job Type: Full-time

Work Location: Multiple Locations