What are the responsibilities and job description for the Meter Readers-Meter Technician I position at City of McAllen?
Job Description
Under general supervision, the Meter Technician provides customer service to all McAllen Public Utility (MPU) customers which includes connecting/disconnecting water service, provides leak detection assistance on site, enters data and completes service orders via an electronic device, makes routine decisions and occasionally performs meter reading duties. The employee has daily contact with the public and internal customers requiring courtesy, tact, diplomacy and knowledge of the tasks to be discussed or accomplished. Job Responsibilities
1. Position requires driving directly to specific locations and performs required task(s) as requested by the Customer Service department, Utility Billing, MPU and other administrative officials.
2. Turns on/turns off water services, inspects buildings and property for water leaks, verifies meter reads per customer requests (billing disputes) and checks for abnormal consumption.
3. Inspects meters and connections for defects, damage and unauthorized connections.
4. Assists with meter reading when necessary as required.
5. Enters data on site in an electronic smart device for billing purposes (must be accurate).
6. Informs and educates the citizens to recognize potential plumbing leaks and causes for high water consumption within their property.
7. Performs site investigations to provide resolutions to citizen's concerns.
8. Orders dispatch services in the absence of a dispatcher.
9. Performs other task(s) as required by the supervisor.
10. Performs other related duties as assigned to enhance the overall operations and services of the department. Knowledge, Skills and Abilities
Minimum Requirements - 1. Job requires an accredited high school diploma or GED equivalent.
2. Job requires one (1) year of work experience, preferably in the municipal utilities or customer service.
3. Job requires a current, valid Texas Class C driver's license.
4. This position requires a Class "D" water operator license. If candidate lacks TCEQ license, candidate must be able to obtain a Class "D" water operator license within one (1) year of taking course/exam.
5. Employee must be able to communicate effectively in English and Spanish.
6. Must be able to use a computer, word processor, copy machine, fax machine, laptop and iPad. Employee will be trained to use a meter reading handheld device; two-way radio any other office type equipment.
7. Must be able to communicate with the public in a courteous manner, using tact and diplomacy.
8. Required to be on stand-by (on call waiting to be engaged to work) duty evenings and weekends on a rotating basis.
9. Due to constant exposure with the public, employee is required to perform in a professional manner and positively reflect the City of McAllen and MPU. Physical Requirements
1. Employee works in a field setting with exposure to outside environmental conditions and safety hazards.
2. Work requires exerting up to 10 lbs. frequently or negligible amounts constantly and requires walking or standing to a significant degree. Additional physical demands are available. Additional Information
1. This position is safety sensitive subject to random drug and alcohol testing.
2. This position does not have supervisory responsibilities over others.
3. Schedule is Monday through Friday but employee is required to be on stand-by Monday through Sunday every 6 weeks on a routing basis.
4. This position requires employee to assist as assigned waiting to be engaged during hurricane and other emergencies.
5. This position requires occasional working on irregular, night, weekend and/or holidays. Disclaimer
This job description summarizes essential job functions and minimum job requirements for entry level work and typical duties illustrative of the type of work customarily assigned and performed in this position. However, this job description does not represent every aspect of the job nor does it guarantee permanent employment, as all positions with the City of McAllen are employment at will positions. Job descriptions are subject to periodic updates and modifications. The City reserves the right to change work assignments and other aspects of a job. The City of McAllen is an Equal Employment Opportunity Employer, and does not tolerate unlawful discrimination or harassment based on race, color, sex, religion, national origin, age or any other protected status under applicable federal, state or local laws. Application Special Instructions
Under general supervision, the Meter Technician provides customer service to all McAllen Public Utility (MPU) customers which includes connecting/disconnecting water service, provides leak detection assistance on site, enters data and completes service orders via an electronic device, makes routine decisions and occasionally performs meter reading duties. The employee has daily contact with the public and internal customers requiring courtesy, tact, diplomacy and knowledge of the tasks to be discussed or accomplished. Job Responsibilities
1. Position requires driving directly to specific locations and performs required task(s) as requested by the Customer Service department, Utility Billing, MPU and other administrative officials.
2. Turns on/turns off water services, inspects buildings and property for water leaks, verifies meter reads per customer requests (billing disputes) and checks for abnormal consumption.
3. Inspects meters and connections for defects, damage and unauthorized connections.
4. Assists with meter reading when necessary as required.
5. Enters data on site in an electronic smart device for billing purposes (must be accurate).
6. Informs and educates the citizens to recognize potential plumbing leaks and causes for high water consumption within their property.
7. Performs site investigations to provide resolutions to citizen's concerns.
8. Orders dispatch services in the absence of a dispatcher.
9. Performs other task(s) as required by the supervisor.
10. Performs other related duties as assigned to enhance the overall operations and services of the department. Knowledge, Skills and Abilities
Minimum Requirements - 1. Job requires an accredited high school diploma or GED equivalent.
2. Job requires one (1) year of work experience, preferably in the municipal utilities or customer service.
3. Job requires a current, valid Texas Class C driver's license.
4. This position requires a Class "D" water operator license. If candidate lacks TCEQ license, candidate must be able to obtain a Class "D" water operator license within one (1) year of taking course/exam.
5. Employee must be able to communicate effectively in English and Spanish.
6. Must be able to use a computer, word processor, copy machine, fax machine, laptop and iPad. Employee will be trained to use a meter reading handheld device; two-way radio any other office type equipment.
7. Must be able to communicate with the public in a courteous manner, using tact and diplomacy.
8. Required to be on stand-by (on call waiting to be engaged to work) duty evenings and weekends on a rotating basis.
9. Due to constant exposure with the public, employee is required to perform in a professional manner and positively reflect the City of McAllen and MPU. Physical Requirements
1. Employee works in a field setting with exposure to outside environmental conditions and safety hazards.
2. Work requires exerting up to 10 lbs. frequently or negligible amounts constantly and requires walking or standing to a significant degree. Additional physical demands are available. Additional Information
1. This position is safety sensitive subject to random drug and alcohol testing.
2. This position does not have supervisory responsibilities over others.
3. Schedule is Monday through Friday but employee is required to be on stand-by Monday through Sunday every 6 weeks on a routing basis.
4. This position requires employee to assist as assigned waiting to be engaged during hurricane and other emergencies.
5. This position requires occasional working on irregular, night, weekend and/or holidays. Disclaimer
This job description summarizes essential job functions and minimum job requirements for entry level work and typical duties illustrative of the type of work customarily assigned and performed in this position. However, this job description does not represent every aspect of the job nor does it guarantee permanent employment, as all positions with the City of McAllen are employment at will positions. Job descriptions are subject to periodic updates and modifications. The City reserves the right to change work assignments and other aspects of a job. The City of McAllen is an Equal Employment Opportunity Employer, and does not tolerate unlawful discrimination or harassment based on race, color, sex, religion, national origin, age or any other protected status under applicable federal, state or local laws. Application Special Instructions
Salary : $16 - $0
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