Parking Services Representative

ABOUT THE POSITION:
Join the City of Monterey as a Parking Services Representative, and become an essential part of our vibrant coastal community! The City of Monterey currently has two (2) full-time Parking Services Representatives in the Parking Division of the Public Works Department. This position requires the ability to work flexible scheduling including weekends, evenings, and holidays as well as outdoors, in all weather conditions.

The Parking Services Representative plays an integral role in the Parking Division's mission to provide safe, clean, legal, and available parking to the citizens of, and visitors to, the City of Monterey. With stunning ocean views and a supportive work environment, this role offers not only a chance to make a real impact but also the opportunity to thrive in a dynamic coastal setting. If you're looking for a career that keeps you on your toes and allows you to connect with your community, this could be the perfect opportunity for you.

ABOUT THE CITY OF MONTEREY: 
Nestled along California's Central Coast, the City of Monterey is known for its natural beauty, rich cultural heritage, hospitality, and sense of community. The City of Monterey is a full-service charter city operating under a Council-Manager form of government. The City of Monterey is a full-service city that provides police, fire, public works, planning, recreation, and parks services and operates its own conference center, sports center, parking, and marina facilities.

WE TAKE CARE OF OUR EMPLOYEES: 
The City of Monterey offers a competitive benefits package to full-time employees. Some of these benefits include a Health Spending Fund, Medical, Dental, Vision, and Life Insurance, Vacation Accruals, Sick Leave, 14 Paid Holidays, Education Incentive Pay, Tuition Reimbursement Programs, CalPERS Retirement, and more!

Application Process
A limited number of applicants who clearly show that they most closely meet the needs of this position in terms of training, experience, education, and other job-related characteristics will be accepted to participate in the selection process. This process will include evaluation and initial screening of the standard on-line City application to determine which candidates progress to the next phase of the recruitment process. The subsequent selection process may include a written test/written exercise, performance exercise, panel interview, and a final departmental interview. As a condition of employment, the selected candidate will be required to successfully pass a Live Scan fingerprint background check and reference check. Depending on the position, as a condition of employment, the selected candidate may also be required to pass a physical exam including a drug screen and a federal background check to gain access to military and police facilities and systems. The Human Resources Department reserves the right to make changes to components of the examination process.

Candidates who successfully complete all phases of this recruitment process will be placed on an eligible list. The eligible list is active for 12-months and may be used to fill additional positions including lower-level positions, regular part-time, and part-time temporary seasonal, determined to have similar duties and requirements.

EQUAL OPPORTUNITY EMPLOYER: The City of Monterey provides outstanding services to the public and is deeply committed to a community and workforce that is inclusive, equitable, and diverse. We welcome and encourage applications from all qualified applicants, including underrepresented minorities that contribute to the diversification and enrichment of ideas and perspectives. The City of Monterey does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group of class protected by applicable federal, state or local law.  
 
SUMMARY: Under direction, to control and monitor the parking of motor vehicles through an automated system or in person; enforce parking regulations; provide security; provide excellent customer service; and to do related work as required. The Parking Services Representative may be assigned to the command center or in the field.

DISTINGUISHING CHARACTERISTICS: The Parking Services Representative works under general direction of the Parking Services Coordinator and may receive direction from other Senior positions in the division.   It differs from the Parking Services Specialist in that the latter performs the most difficult Parking Services Representative duties and provides work direction and training.  The Parking Services Representative exercises no supervision over subordinate staffESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Control and monitor the parking of motor vehicles on city wharves, parking lots and in parking structures through an automated system or in person.
• Use and troubleshoot an automated parking system to monitor parking facilities, respond to questions, and provide information to customers.
• Answer incoming calls from intercom in a timely and professional manner.
• Provide professional, caring, and timely customer service both verbally and in writing. 
• Log and maintain accurate records in hard-copy and digital formats. 
• Learn, explain and process City parking programs such as local programs, disabled placards, vouchers, and other similar programs.
• Monitor automated parking system occupancy data, parking radio traffic, and safety surveillance equipment. 
• Report incidents and suspicious behavior and contact authorities when necessary.
• Patrol parking facilities in a thorough manner to provide security presence for the public and facility.
• Dispatch parking personnel and/or conduct equipment inspection and minor repair, safety and security inspections, customer service requests, and traffic control during high traffic volume occasions or events.
• May issue citations for violations of parking regulations.
• Maintain and complete necessary records in an automated system or in hard-copy. .
• Notify the police department of abandoned vehicles and law enforcement problems.
• May assist police with traffic control.
• Appear in court on challenged citations.
• Perform parking surveys as assigned.
• Monitor conditions and supplies in restrooms.
• Assist with litter cleaning in garage facilities; and other related duties as required. 
• Must be available and willing to work on weekends, holidays, evenings, nights and at irregular hours.
• May assist in the training of fellow Parking Division staff.
• Other administrative duties as assigned.
• Support the relationship between the City of Monterey and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff.
• Maintain confidentiality of work-related issues and City information.
• Perform other job-related duties within the scope of this job classification as assigned.

MINIMUM QUALIFICATIONS:
Education: Graduation from high school or GED equivalent.
 
Experience: One (1) year experience involving public contact.
 
An equivalent combination of education and experience may be considered.

LICENSE AND CERTIFICATION: 

• Must possess a valid California Driver’s License upon time of appointment and be insurable with the City’s standard insurance rate, unless otherwise approved by appointing authority.

KNOWLEDGE AND SKILLS:

Knowledge of:  

• Customer service best practices.
• De-escalation and conflict resolution tactics.
• Basic computer and automated database systems.

Skill in: 

• Interpreting local and state laws pertaining to parking regulations.
• Dealing courteously with the general public.
• Reading and understanding departmental policies and rules, instructions and regulations.
• Operating a motor vehicle safely and according to traffic laws and established rules. 
• Maintaining accurate records and preparing reports.
• Learning minor maintenance of parking control equipment.
• Standing or walking for extensive periods of time.
• Using two-way radio.  
• Working alone, patrolling all areas of garage facilities at all hours of both day and night.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Physical Demands

• Standing & Walking – Standing for extended periods of time and/or walking distances (1 or more miles).
• Sitting – Ability to work in a seated position at a computer station or parking booth for extended periods of time.
• Lifting - Ability to safely lift up to 30 pounds; use proper lifting techniques including bending at the knees.
• Climbing - Ability to ascend 10 ft. or more up ladder(s).
• Manual Dexterity - The ability to perform multiple work activities requiring a significant level of physical and mental coordination, such as accurate field measuring; repair and calibration of instruments; computer keyboard; writing.
• Visual - Acuity for driving long periods; reading literature for long periods; industry warning signs and instruments; reading maps and diagrams, computer screen.
• Hearing and Speech – Ability to communicate in person, before groups and over the telephone.
• Mobility:  Ability to operate a motor vehicle, and reach, push, pull, stoop, bend, and squat.
• Reflexes - Ability to quickly and automatically respond to emergency and safety situations.

Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

DISASTER SERVICE WORKERS
 
All City of Monterey employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Salary : $56,352 - $68,496