Receptionist

The City of New Albany Indiana is seeking pleasant, outgoing and energetic candidates to fill an opening for a receptionist in our City Street Department.

This position is responsible for greeting the general public and any visitors at the Street Department. It also provides clerical support for the department, while maintaining high levels of organization and customer service.

If you meet the qualifications below, please be sure and apply!

SPECIFIC DUTIES AND RESPONSIBILITIES : Please note : "*" denotes an essential function of the job

• Answers incoming calls and assist callers with their inquiries or requests.
• Greets the general public and any visitors to the Street Department in a pleasant and professional manner, providing any required assistance.
• Monitors radio communications and answer radio calls from employees and provide any needed information.
• Takes messages and forwards information to the appropriate party or department.
• Prepares employee timecards on a weekly basis.
• Maintains call in lists of numerous types of complaints or request from the public.
• Maintains gas cards issued and used by the workers daily.
• Operates a fax machine and copier as required.
• Assists with opening, sorting, and distributing incoming mail and delivering it to staff daily..
• Performs other duties as assigned.

STANDARDS OF PERFORMANCE :

• Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
• Act independently and originate new procedures and new approaches to problems.
• Display excellent verbal and written communication skills.
• Maintain initiative to preserve the flow of work.
• Work under stress and with commitment to deadlines.
• Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
• Complete projects and / or reports in accurate and timely manner.
• Maintain City information in a confidential manner.

MENTAL AND PHYSICAL REQUIREMENTS :

• Ability to work as a team member.
• Display professional appearance, warm demeanor and positive attitude.
• Be a motivated self-starter.
• Work independently and to be accurate, efficient and organized.
• Manage multiple tasks simultaneously.
• Work under pressure with time constraints in a changing environment.
• Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
• Lift and / or move up to 25 pounds occasionally.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

WORKING ENVIRONMENT AND CONDITIONS :

• This position requires working in the internal office environment.
• This position may on occasion require a flexible work schedule; evening and / or weekend hours.

EDUCATION, EXPERIENCE AND TRAINING :

• Minimum of high school diploma required; some college preferred.
• Knowledge of other City Departments and their functions and duties.
• Familiarity with the City of New Albany and Street locations.
• Previous receptionist or customer services experience desired.
• Ability to effectively communicate both orally and in written form.
• A pleasant, friendly, and outgoing demeanor.
• Experience in Microsoft Office products, specifically Word, Excel, and Outlook required.
• Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
• Willingness to take on additional tasks as assigned.

EQUIPMENT AND TOOL :

• Computer and peripherals.
• Fax Machine.
• Copier.
• Radio Communication System.

Last updated : 2024-08-05