Specialist

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

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The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

DSS / HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas : Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and MISCA Medical Assistance (MA).

The Fair Hearing Tracking, Monitoring and Review Unit (FHTMRU) is comprised of the Centralized Fair Hearing Aid to Continue (ATC), Fair Hearing Default and Withdrawal Processing, Fair Hearing Resolution Processing, and the Advocate Inquiry Mailbox Units.

The processes within FHTMRU are time sensitive and all Aid to Continue directives must be processed within 5 days as specified by the Morel Lawsuit.

The Fair Hearing Process Specialist provides economic support and employment related services to persons in need, in accordance with agency policies, procedures and Federal / State regulations to promote individual and family self-sufficiency. The duties include :

• Process Aid-to-Continue directives, Fair Hearing Defaults, and Resolutions on Public Assistance / SNAP issues related to Fair Hearing Lawsuit driven inquiries utilizing the Fair Hearing Information System (FHIS) and Fair Hearing Electronic Evidence Management System (FHEMS).
• Prepare eligibility forms for Public Assistance / SNAP / Medicaid by incorporating all received data, checking for accuracy, and reviewing authorizations.
• Conduct an intensive review of Welfare Management System screens.
• Ensure the accurate and timely processing of case actions to comply with various lawsuits (Morel, Piron, etc).
• Make data entry in FHIS, NYCWAY, FHEMS, Aid-To-Continue Monitoring System for compliance, tracking, monitoring, data collection, and reporting purposes.

Work Location : 470 Vanderbilt Avenue, Brooklyn NY.

Hours / Schedule : 9am to 5pm with flex time.

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social / human services or a related setting, providing either :

• Client services.
• Employment planning / counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.

However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social / human services work as described in one (1) above.

Preferred Skills

• Proficient in POS, WMS, NYCWAY.
• Knowledge of Eligibility policies and procedures.
• Strong customer service skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at https : / / studentaid.gov / pslf / .

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Last updated : 2024-09-30