PT Customer Service Representative

POSITION SUMMARY
Responsible for effective communication with patrons to complete transactions to their satisfaction and with staff to relay necessary information as it pertains to their division.

*
DUTIES AND RESPONSIBILITIES*

• Respond appropriately to customer’s questions, needs, concerns, etc.
• Direct phone calls or escort customers to appropriate staff that can assist
• Inputs, retrieves and updates customer data and account status into systems
• Processes Parks & Recreation payments, checks payment for accuracy, and prepares receipts, records or other documentation of payment and account status
• Answers multi-line phone system
• Relay messages to appropriate staff members
• Assists with requests for program registrations, facility rentals, and cemetery plot purchases
• Assist with program preparation to include marketing, organizing supplies, assisting during programs, and clean-up
• Updates program information in the RecTrac system as needed
• Runs essential instructor reports for programs
• Organizes registration information and checks for accuracy to assure all documents are completed by patrons
• Contracts donors for give-away items for events and sponsorships for festivals
• Keep track of tree removal list and handle mailings to households as our Forester requests
• Other job duties as assigned

Qualifications

• Knowledge of
• Computers capabilities to include Word, Excel, Publisher
• Customer service procedures and techniques, including, but not limited to effective listening, problem solving, and conflict resolution.
• City Policies & Procedures
• Cash handling and balancing procedures

• Ability to:
• Evaluate and analyze customer needs to provide exceptional customer service
• Learn department functions thoroughly in order to provide general information and explain detailed department processes and procedures
• Learn and explain regulatory compliance issues related to the assigned department’s function
• Maintain important records efficiently and accurately and to prepare clear and concise reports
• Multitask, while maintaining a high level of attention to detail
• Perform duties accurately and efficiently under time sensitive deadlines

Job Type: Part-time