Customer Service Representative

City of Radford
Radford, VA Full Time
POSTED ON 2/7/2022 CLOSED ON 4/4/2022

What are the responsibilities and job description for the Customer Service Representative position at City of Radford?

The City of Radford is looking for a FT Customer Service Representative in our Utility Billing Office. The successful candidate will perform intermediate clerical work involving personal contact with the general public and preparation and/or maintenance of related records. The Customer Service Representative will respond to all inquiries from customers and other City departments; handle account inquiries; prepare applications and bills for utility accounts; answer the telephone and respond to inquiries; will perform various filing duties in addition to entering data into the computer on a variety of bills. The ideal candidate will also assist in cut-offs for nonpayment of bills; assist in preparing utility bills for mailing; check meter readings entered into the computer system and have the ability to explain City policies to customers regarding deposits, bills, etc. Successful completion of pre-employment testing and background screening is a must. For consideration please submit a fully completed City of Radford Application for Employment. Applications may be obtained on the City’s website, www.radfordva.gov and returned to the City of Radford Human Resource Department, 10 Robertson Street, Radford, VA 24141. The minimum starting salary is $16.33 an hour; in addition to a generous starting salary the City offers an excellent benefit package that includes enrollment in VRS and 100% employer paid insurance for employee only coverage with no deductible along with paid time off. The deadline to submit your application is Friday, February 18, 2022 by 4pm. The City of Radford is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.33 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Work Location: One location

Remote Customer Service Representative
Talentify.io -
Floyd, VA
Customer Service Representative
Medical Services of America -
Pulaski, VA
Customer service representative
Shentel -
Rocky, VA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative?

Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$27,870 - $34,031
Income Estimation: 
$28,274 - $36,496
Income Estimation: 
$35,890 - $44,977
Income Estimation: 
$41,424 - $52,960
Income Estimation: 
$28,270 - $36,482
Income Estimation: 
$28,274 - $36,496

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $28,270 - $36,482
    • Income Estimation: $29,421 - $36,515
  • Customer Interaction Skill

    • Income Estimation: $40,786 - $53,792
    • Income Estimation: $36,307 - $44,725
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Radford, VA area that may be a better fit.

Customer Service Representative

Circle K, Troutville, VA

Lead Customer Service Representative

Circle K, Troutville, VA