What are the responsibilities and job description for the Customer Service Representative position at City of Radford?
The City of Radford is looking for a FT Customer Service Representative in our Utility Billing Office. The successful candidate will perform intermediate clerical work involving personal contact with the general public and preparation and/or maintenance of related records. The Customer Service Representative will respond to all inquiries from customers and other City departments; handle account inquiries; prepare applications and bills for utility accounts; answer the telephone and respond to inquiries; will perform various filing duties in addition to entering data into the computer on a variety of bills. The ideal candidate will also assist in cut-offs for nonpayment of bills; assist in preparing utility bills for mailing; check meter readings entered into the computer system and have the ability to explain City policies to customers regarding deposits, bills, etc. Successful completion of pre-employment testing and background screening is a must. For consideration please submit a fully completed City of Radford Application for Employment. Applications may be obtained on the City’s website, www.radfordva.gov and returned to the City of Radford Human Resource Department, 10 Robertson Street, Radford, VA 24141. The minimum starting salary is $16.33 an hour; in addition to a generous starting salary the City offers an excellent benefit package that includes enrollment in VRS and 100% employer paid insurance for employee only coverage with no deductible along with paid time off. The deadline to submit your application is Friday, February 18, 2022 by 4pm. The City of Radford is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $16.33 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: One location