What are the responsibilities and job description for the Utility position at City of Rowlett (TX)?
Description
Hiring Rate : $18.15 hourly
Full Pay Range : $18.15 - $27.23 hourly
Work Schedule : Flexible with3-day weekends
Benefits at the City of Rowlett Include
- 4-day work week
- Medical, dental and vision insurance
- Life insurance (2x salary up to $150,000)
- Long-term and short-term disability
- Flexible spending account
- 20-year retirement plan with the Texas Municipal Retirement System
- 5-year vesting and a 2 : 1 City match
- Vacation - 2 weeks during the first year, 3 weeks after the first year
- Sick leave - 2 weeks per year
- Employee Assistance Program
- Longevity pay
Position Overview
Under direct supervision, provides assistance to the Utility Billing department. Duties include complex clerical and customer service functions, including greeting customers, processing utility payments, handling questions and complaints regarding utility accounts and answering phones as needed.
Essential Job Functions
- Provides quality, professional customer service to the general public.
- Researches and responds to customer inquiries regarding water, sewer, and trash service. Directs customers to appropriate departments for other City-related assistance.
- Accepts and processes payments, answers questions regarding account balances and payment options and assistance.
- Balances cash drawer and prepares daily bank deposits while complying with the City's cash handling policy.
Minimum Requirements
High School Diploma or GED and one year of customer service / cash handling experience preferably in a retail or office setting, or an equivalent combination of education and experience.
Must have exceptional customer service skills.
Other Requirements
A valid Class "C" Driver's License is required and ability to maintain city driving standards in accordance with the driver standards as established by the City of Rowlett.
Must report all traffic citations to his / her departmental Director or his / her designee pursuant to city policy.
To view the complete job description for this position, pleaseclick here.
Last updated : 2024-05-16
Salary : $150,000
