IT Program Manager

Under general direction, responsible for managing complex, enterprise- wide programs of critical importance to the organization. Partners with stakeholders and orchestrates workflows in an intermediary space between single-team initiatives and multi-team programs to ensure alignment and consistency across value streams. Responsible for coordinating work,
governance, and reporting activities across single or multiple agile teams within ITSD's value streams. Exercises direct supervision over assigned staff.

Work Location 100 W Houston Street San Antonio, TX 78205
Work Schedule 7:45 a.m. - 4:30 p.m M-F; Some evenings and weekends required; On call required

• Manages all aspects of a given program, from traditional requirements gathering through implementation.
• Assists in defining and refining the program scope and ensures it aligns with business priorities.
• Partners with product managers to develop the business case and ensure alignment on vision and strategy.
• Directs product owners on project delivery and supports and coaches project managers within the program.
• Proactively sets performance expectations and helps project managers manage expectations of delivery and requirements, yielding consistent results.
• Manages and prioritizes project and program portfolios and/or backlogs and serves as content authority for the program/value-stream level backlog.
• Prepares and presents regularly communicated program progress reports.
• Evaluates program progress on a regular basis and identifies and tracks dependencies and risks.
• Develops and maintains the program management delivery tools.
• Develops and implements action plans for continuous improvements.
• Manages financials at the program level.
• Increases delivery speed by solving for agile delivery team distractions that may hinder release quality and removing roadblocks during the build phase.
• Supports and coaches less experienced IT team members in delivery management and program management.
• May address escalated project issues, as needed.
• May assist in defining and communicating a roadmap.
• Prioritizes work and leads the planning process across the multiple agile teams within a value stream.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university
• Seven (7) years of experience managing large scale IT development and implementation projects or products
• Two (2) years of experience managing programs

Preferred Qualifications

• Master's Degree from an accredited college or university
• Project Management certification, successful completion of a recognized project management curriculum, or related certification.
• Demonstrated experience delivering initiatives leveraging agile methodology (Scrum, XP, SAFe, Kanban)
• Demonstrated knowledge of product management principles
• Experience working in a product-centric environment
• Technical management experience in a dynamic high-paced environment

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.  One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of agile and other project and program management concepts, practices, and procedures
• Knowledge of product management principles and a product-centric environment
• Knowledge of agile and other project and program management concepts, practices and procedures
• Skill in teamwork, facilitation, relationship building, and negotiation
• Skill in managing project/program budgets
• Ability to proactively communicate technical topics in a clear, succinct, and relevant way
• Ability to assess solutions for current and future needs across organizations
• Ability to demonstrate a strong business acumen
• Ability to build and lead integrated teams from various internal and external organizations across multiple sites
• Ability to promote innovative ideas and accept the risks that are required to lead change
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work in an office environment

Salary : $84,760 - $144,092