Financial Assistance Portfolio Manager

City of Seattle
Seattle, WA Full Time
POSTED ON 1/18/2024 CLOSED ON 2/6/2024

What are the responsibilities and job description for the Financial Assistance Portfolio Manager position at City of Seattle?

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
 
The Financial Assistance Portfolio Manager will make program and policy recommendations to managers, directors, and officers and support the implementation of the utility’s financial assistance portfolio to help ensure all customers have access to affordable electricity no matter their financial circumstances. The Portfolio Manager will also participate and serve as the Seattle City Light lead in coordinating and facilitating cross-functional department teams (e.g., Seattle Public Utilities and the Human Services Department) related to utility financial assistance and billing and payment efforts. This position will report to the Director of Customer Operations and may manage at least one Program Manager.
 
The Financial Assistance Portfolio Manager will work closely with internal stakeholders including, but not limited to: Strategy, Planning, and Evaluation; Customer Experience; Data & Quality Assurance; Customer Operations; Customer Technology Solutions; and Communications to manage the end-to-end design and implementation of the financial assistance portfolio. The first major task for the Financial Assistance Portfolio Manager will be to review the results of a comprehensive third-party evaluation of City Light’s existing financial assistance programs and to recommend and then lead programmatic, policy, and process improvement changes. 
 
This role will provide critical policy and program management and implementation support for the expanded suite of financial assistance programs (e.g., Emergency Bill Assistance, Project Share, as well as billing and payment offerings) to help income-eligible customers reduce their energy burden. This includes oversight of program managers, achievement of key metrics, stakeholder outreach and engagement, and ongoing strategic alignment and road-mapping of the portfolio segment. This role will provide critical policy, program management, and implementation support across the portfolio segment. The position will help ensure alignment, accountability, and oversight over new and existing financial assistance programs. 
 Here is more about what you’ll be doing:  
 

  • Facilitate the cross-functional design, implementation, and ongoing management of Seattle City Light’s financial assistance portfolio. This includes informing program design, defining policies, establishing business objectives, developing program targets and success metrics, identifying workstreams and coordinating project leads, and ensuring that programs deliver on business objectives.  
  • Monitor and analyze national, state, and local affordability policy trends to inform policy and programmatic decisions including adapting existing policies to suit changing circumstances.
  • Evaluate best practices and analyze customer insights to inform improvements to existing financial assistance offerings and to inform new products and services. 
  • Recommend and lead implementation of approved policy changes to Seattle City Light’s affordability offerings, including but not limited to the areas of new product and service strategy, customer outreach, program eligibility criteria and benefit parameters, application and enrollment processes, and alignment with other city departments with shared or similar programs.  
  • Act as co-lead for interdepartmental programmatic work.  Participate and lead regular meetings with representatives from Seattle City Light, Seattle Public Utilities, and the Human Services Department to review key performance measures, identify issues, recommend policy changes, and facilitate program and process improvement efforts.  
  • Write policy documents and collaborate with Legal Affairs and SCL Governmental Affairs to inform City ordinances and other policy documents which include Seattle Municipal Codes.  
  • Establish and monitor key performance metrics to evaluate portfolio and program success and to inform continuous improvement efforts. 
  • Manage budgets, memoranda of understandings, consultant agreements, and supervise a limited number of staff. Support development of budgetary requests and other cost-management and oversight activities.
  • Establish and maintain collaborative relationships with government and non-governmental entities such as Seattle Housing Authority, King County Regional Homelessness Authority, and community-based organizations to support execution of portfolio segment goals and program enhancements.
  • Provide strategic direction across portfolio segment to better coordinate efforts across programs and stakeholders. Evaluate, adapt, and recommend program models and approaches that align programs within the portfolio segment.
  • Coordinate and align with Customer Energy Solutions’ energy management portfolio segment leads to ensure customers can access an integrated suite of programmatic offerings to reduce energy burden and manage energy use.
  • Manage regulatory and policy issues, including reporting and communication requirements.
  • Develop and deliver executive presentations and communicate business, technical, and policy information in a manner accessible for a variety of audiences.
Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has: 
 
  • Education: Bachelor’s degree in public policy or administration, political science, business administration, or a related field
  • Experience: At least four years’ experience related to managing complex, strategic programs and/or projects and/or to reviewing, analyzing, and writing policies. Strong preference for relevant experience in the field of affordability  (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class
 
Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:  
  • Experience managing and evaluating complex portfolios, programs, and/or projects. 
  • Experience developing or executing long-term strategy.
  • Experience leading teams and people in a cross-functional, matrixed organization.
  • Experience leveraging quantitative and qualitative data to inform continuous improvement efforts.
  • Experience implementing change management efforts.
  • Experience building strategic partnerships and managing cross-functional work teams and programs that involve multiple internal and external stakeholders. 
  • Knowledge of policy, programs, and strategies for supporting low- to moderate-income households and underserved communities.  
  • Experience researching, analyzing, and synthesizing complex information to develop and present recommendations to leadership for decision. 
  • Demonstrated ability to establish and achieve programmatic goals and targets.
  • Excellent communication skills including advanced writing and presentation skills. 
  • Demonstrated ability to work in and manage ambiguity; capable of dealing with issues that do not always have a process or a system in place. 
  • Demonstrated commitment to equity, professional development, and continuous learning.
 
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The full salary range for this position is $47.85 to $71.80 per hour.
 
Application Process
Please submit the following with your online application: 
  • A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
  • A current resume of your educational and professional work experience. 
 
Who May Apply: This position is open to all candidates that meet the qualifications.  Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.
 
Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment OrdinanceSMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
 
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.
 
Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers .

Salary : $48 - $72

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