INFORMATION TECHNOLOGY QUALITY ASSURANCE AND TRAINING ANALYST

Introduction

\r\nThe City of Tucson Information Technology Department (ITD) provides support services for all departments within the City, including citizen services, public safety, public works, back-office business applications, project management, analytics & GIS, and, web applications. The diversity of City business functions and supporting technologies makes for a dynamic work environment that is both challenging and rewarding.���\r\n

General Description

Quality Assurance and Training Analysts for the City of Tucson analyze, design, develop, and implement quality assurance and training programs, processes, and procedures that improve customer satisfaction and service levels and improve the quality of life for citizens and employees.\r\n\r\n

Distinguishing Characteristics

This position may require providing advice to others outside\r\ndirect reporting relationships on specific problems or general policies.� Contacts may require consideration of different\r\npoints of view to reach an agreement.�\r\n\r\n

Essential Functions

\r\n\r\nProactively plan and conduct project and product tests. Analyze\r\ntest and training data to provide stakeholders or end-users quality training\r\nsolutions for driving business performance and investigating and communicating\r\nareas for improvement in efficiency and productivity in collaboration with\r\nother ITD resources.\r\n\r\n\r\n\r\nCreate and maintain high quality, independent, online, video\r\nand classroom training material through product analysis and user requirements interpretation\r\nby integrating various content delivery �components from multiple sources\r\n\r\n\r\nUtilize industry-standard test and� analysis frameworks to perform quality\r\nassurance analysis, testing, planning, and direct workflows\r\n\r\nCreate and maintain project management and issue tracking\r\nsystem data as needed. Assist with bringing challenges to the forefront and monitor quality\r\ntrends.\r\n\r\nWork closely with internal and external customers to\r\nunderstand and maintain focus on their quality assurance and training needs,\r\nincluding identifying critical metrics and KPIs and delivering actionable\r\ninsights to relevant decision-makers\r\n\r\n\r\n\r\n

Minimum Qualifications

EDUCATION LEVEL & TYPE: Four-year\r\nBachelor’s degree or equivalent; Computer Science, Management Information Systems.\r\n\r\nEXPERIENCE: This Position requires\r\nat least one (1) year experience in/as Quality Assurance and Training Analyst\r\n

Selection Plan

As part of the online application process all applicants are required to submit� a Chronological Resume.��Applications received without a resume will be considered incomplete.\r\n\r\n\r\nApplicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview.��\r\n\r\n\r\n\r\n\r\n Virtual Oral Board Interviews will be held: October 12, 2021 \r\n\r\nUpon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.� An applicant's ranking on the Civil Service list will be based on their final score which will be calculated as:� �\r\n\r\n 20% of your rating for education and work experience \r\n 80% of your oral board interview�� \r\n\r\nThis recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months.\r\n\r\n\r\nVeterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.� If you qualify for preference points as outlined in the Employment Profile, you must present your documentation prior to your oral board interview.� The DD 214 must be a copy that indicates characterization of service.\r\n\r\n\r\nIf you are in need of Americans with Disabilities Act-related accommodation during the testing process, please email Erin Gallego at erin.gallego@tucsonaz.gov���at least 48 hours prior to the evaluation.\r\n

Conclusion

Communication throughout this process will be sent via email exclusively so please ensure your browser accepts emails from jobs@tucsonaz.gov and check your email account regularly.� Failure to respond or follow instructions will result in disqualification.� All email inquiries should be directed to�Erin.Gallego@tucsonaz.gov.\r\n

Job Description Disclaimer

This description is not intended to limit or in any way\r\nmodify the right of management to assign, direct and control the work of\r\nemployees under supervision. The listing of duties and responsibilities shall\r\nnot be held to exclude other duties not mentioned that are of similar kind or\r\nlevel of difficulty. They are intended to describe the general nature and level\r\nof work being performed by individuals assigned to this position. \r\n