Support Specialist II

Salary Range 4,178.00 - 5,342.00 Job Summary This is a full-time, regular, non-exempt union position. This position is covered under the provisions of an agreement between the City and the OPIEU union. Support Specialist II performs a wide variety of clerical and general office work, secretarial, customer service and support in the Fire Department’s Administration office. Provides general information and assistance to the public. Job Details Essential Functions: Act as a receptionist; provide information on departmental and City Policies and procedures as required in person, by telephone and by email. Resolve or appropriately direct customer inquiries, comments or complaints. Follow up with customers and/or departments to ensure that issues come to resolution. Maintain VFD master telephone lists and email distribution lists. Coordinate with IT to ensure City Directory information is up to date for all Fire department employees. Order office supplies and monitor and restock regularly used items. Schedule community use of fire station public meeting rooms. Daily distribution of US and interoffice mail. Reply to voicemail messages left on the main and after-hours fire department line in a timely manner. Prepare department injury packets as needed or at least quarterly. Assist with ESO Data Entry – “900 calls” – approximately 30 incidents per month. Provide staff support to the EMS Division Chief. Process Flag updates following department policy. Provide administrative support for department formal events. Maintain an organized filing system of paper and electronic documents. Compose, edit, and proofread a variety of documents. Assist with special projects as assigned. Perform other duties and responsibilities as assigned. Qualifications Experience and Education Experience: Two (2) years in a working environment that requires multi-tasking and organizational skills. Education: Equivalent to a HS Diploma/GED *Equivalent combinations of education and experience may be considered. Computer Skills Beginner level skills in Microsoft Office Suite Required Licenses and/or Certifications Valid Driver’s License Knowledge English usage, spelling, grammar, and punctuation skills Modern office procedures, methods and computer equipment Use of personal computers and basic software Abilities Communicate clearly and concisely, both orally and in writing Operate a personal computer and appropriate software Work in a manner consistent with the City of Vancouver’s Operating Principles Work and act as a team player in all interactions with other City employees Provide a high level of customer service at all times Project and maintain a positive image with those contacted in the course of work Develop and maintain collaborative and respectful working relationships with team members and others Consistently provide quality service Maintain regular and dependable attendance This position is subject to successful completion of a pre-employment reference check, a basic criminal background check and a driving abstract. Job Posting End Date May 29, 2023 The City of Vancouver looks for people who are passionate about service and want to be part of the City's ambition to become a more exceptional community. We value employees who are adaptable, innovative, collaborative and hold themselves to the highest standard of integrity and excellence in the spirit of public service. Our greatest assets are the more than 950 people who make the City of Vancouver work every day. Whether architects or engineers, lawyers or accountants, police officers or firefighters, journeymen or apprentices, our employees work every day to make Vancouver a more safe, welcoming, vibrant and prosperous city. The services we provide touch every resident and business in the city. If you are looking for a challenging career where you can make a difference every day, the City may be the place for you. City departments span a wide range of specialties, from public works, parks, administration and human resources to communications, public safety, information technology, finance, economic development and law. The size and scope of our organization means that the opportunities we offer are as diverse as the people that work here. Beyond the City’s competitive salaries, our benefits and work environment support and encourage a healthy, balanced lifestyle and ongoing development and learning opportunities. Working at the City is not just a “government” job. A career at the City can be a rewarding way to contribute to your community and earn a living. Our organization is made up of dynamic employees who enjoy the many opportunities and benefits offered by challenging and rewarding work. City of Vancouver Career Page Contact Human Resources Inside The City Application Help In conjunction with the Americans with Disabilities Act, disability will be considered only in context of an applicant's ability to perform essential functions of the job and to determine reasonable accommodation. The physical demands described in job announcements are representative of those that must be met by an employee to successfully perform the essential functions of the job. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Announcement information can be made available in an alternative format by calling 711 (Relay Operator for the Deaf). Tobacco Free/Drug Free Workplace Equal Opportunity Employer

Salary : $4,178 - $5,342