Part-Time Customer Service Rep

Description

Job Summary: This position is responsible for a wide variety of routine clerical and administrative duties including taking, referring, and handling incoming messages; maintaining manual and computer files; other projects and duties as assigned. This position will also cross-train in the Utility Billing Customer Service Department.

Major Duties:

• Handle incoming inquiries and requests; answer the telephone; route and return telephone calls; filling; type forms and applications;
• Coordinate calendar events to include planning/scheduling appointments, meetings, and interviews; update on a regular basis; contact parties involved as appropriated.
• Distribute daily mail;
• Responsible for all out-going mail;
• Maintain confidential documents, reports, correspondence and calls;
• File correspondence and other documents;
• Maintain inventory of departmental supplies and initiate order for new or replacement materials;
• Perform all Notary requests;
• Input data for requisitions;
• Maintains and balances cash drawer daily;
• Collect and process bill payments;
• Assist customers with questions and complaints about utility bills;
• Assist in processing overdue accounts and arrange for cut off and reconnection of water service;
• Establish new utility accounts;
• Perform other related duties as required.

Qualifications

Knowledge Required by the Position:

• Knowledge of all City departments, their functions, and contact information.
• Knowledge of departmental policies and procedures;
• Skill in operating modern office equipment;
• Skill in oral and written communications;
• Ability to handle multiple interruptions and adjustments to priorities throughout the day;
• Ability to multi-task;
• Ability to use tact and courteousness in dealing with the general public in person or by phone, as well as employees of the various City departments in all types of contacts arising during daily work activities;
• Skill in performing basic mathematical calculations;
• Ability to write reports and business correspondence;
• Ability to understand and carry out oral and written instructions.

Minimum Qualifications: High School diploma or equivalent; and one (1) year of customer service and/or general administrative experience preferred.

The City of Villa Rica offers a complete benefits package to full-time employees including healthcare, dental care, vision care, Flexible Spending Account (FSA), life insurance, long-term disability insurance, short term disability insurance, pension,12 paid holidays, vacation, sick leave, Employee Assistance Program (EAP) and a 457(b) retirement plan with a City match.

Background screenings are conducted prior to employment.

City of Villa Rica does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).

Due to a high volume of applications received, we are unable to contact each applicant individually.

Salary : $17 - $20