What are the responsibilities and job description for the Box Office Concierge position at City Winery?
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.
Position SummaryConcierge is responsible for providing exceptional guest service experiences to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest support, ticketing, VinoFile and City Winery merchandise.
Minimum Qualifications
- Minimum 1 year prior experience in a concierge, box office, or customer service role in a hospitality setting preferred
- Exceptional hospitality and guest service skills
- Polished presentation
- Proficient typing and computer skills
- Aptitude in resolving issues with a customer-focused orientation
- Effective communication skills both written and verbal
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
- Must be able to sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 25 pounds when needed
Overview of Responsibilities
- Correspondence with guests via phone and email.
- Greet patrons who walk through the door
- Assist guests with seat changes.
- Compile house and artist comps and arrange seating appropriately.
- Selling walk up tickets and tickets to future shows
- Compile list of VinoFile members in house to post at service stations for servers to tag member checks for rewards.
- Troubleshooting with guests on ticketing purchases
- Selling gift cards
- Arranging special care of VIP’s, Investors, or other guests who may receive gratis food or drink
- Updating the Walk up Ticket sales Google document as needed
- Maintaining a neat and tidy Concierge booth
- Adding guests to comp list that are submitted to concierge any other avenue than Magento
- Populate and complete daily TILT log with appropriate attachments
- Closing out and reconciling box office transactions
- Executing show cancellations, data entry and or other unique tasks within the concierge scope as determined by the General Manager and or Box Office Management
- All other reasonably assigned duties, tasks, projects, implementations, as per business need
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