Server

Job Title: Server

Reports to: General Manager

Department: FOH Operations

Hours of work: Ability to work a variable schedule, including weekends.

Organizational Overview:

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts.

Core Values

• Understand the wants and needs of others
• Support others through words and actions
• Empower each team member to excel
• Enjoy each other, our guests and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

Career Development

Red Shirt Program:

Restaurant employees are eligible to enroll in our career advancement program. We value our staff and know the benefits of promoting from within.

Whether you see your restaurant job as a stepping stone, or as your career path, we’re here to help you achieve your goals. Many of our managers have been promoted from within. Our Red Shirt program is a way for our team members to grow as industry professionals, building “our bench” with the next wave of talented players.

Position Summary:

Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.

Primary Responsibilities and Requirements

Essential Functions:

• Ready the station before opening and closing shifts, and complete scheduled side work to enable full focus on guest care
• Communicate effectively with customers and helping them with their food and beverage selection
• Manage tables and customer experience
• Professional and enthusiastic attitude
• Transmits orders to the bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

Qualifications and Skills:

• Minimum of 1-year experience in food service/hospitality desired, but not required
• Ability to work collaboratively in a fast-paced work environment
• Ability to create memorable guest connection with our food and beverages
• Gain mastery of the restaurant's menu and be enthusiastic about our offering
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service
• Ability to work a variable schedule, including nights and weekends
• Good judgment skills and adaptive attitude
• Must have all required food / alcohol certifications as designated by location

Must Be/have:

• Outstanding interpersonal skills
• Outgoing and full of energy
• Polished go-getter
• Polite & patient
• Excellent communication skills
• Satisfaction focused

Supervisory Responsibilities: N/A

Work Environment/ Physical Demand:

• Must be able to stand for full shift
• Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests
• Must be able to use hands and fingers to handle and feel objects, tools controls and type
• Must be able to work in areas of loud noises

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

An equal Opportunity Employer