Part Time Front Desk Agent

Duties - Front Desk Customer Service

• Greets members and guests as they enter and leave the club.

• Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right individuals.

• Checks in members and verifies membership.

• Registers prospective members and Signs them up for memberships or individual classes.

• Maintains a professional image, wears uniform, name tag at all times; avoids eating sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.

• Responds professionally to requests and inquiries from guests, members, and staff.

• Provides information to members regarding special club events.

Administrative

• Keep the front desk and lobby neat and clean at all times.

• Performs opening and closing procedures for the front desk, as assigned.

• Attends monthly meetings or other scheduled meetings.

• Calls all past due members regarding late dues and down payments.

Required Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude.

• Strong customer service focus.

• Understands and follows oral and written instructions.

• Able to multi-task and perform tasks with accuracy and attention to detail.

• Must be a team player.

• Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum Certifications/educational Level

• Resume and High school diploma or GED required.

• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification. (Training can be provided)

Minimum Experience

• Must have 6 months' customer service experience in the health club, retail, hospitality or food service industry.

• Experience with multiple phone lines preferred.

• Personal Training Certification NASM/AFAA

Physical Requirements

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.

• Occasionally lift and/or move up to 25 pounds. Ability to stand and remain on your feet for a full shift

Work Remotely

• No

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Night shift
• On call
• Weekend availability

Supplemental Pay:

• Commission pay

COVID-19 considerations:
Common areas sanitized frequently.

Education:

• High school or equivalent (Preferred)

Experience:

• gym/fitness center/health center: 1 year (Preferred)

Work Location: One location