What are the responsibilities and job description for the Guest Experience Specialist position at CitySwing?
CitySwing is an indoor golf studio located in Reston, VA. We are a fast-growing startup aiming to help change the culture of golf and make the game more inclusive. Our team is expanding, and we are looking for professional, dedicated, and hard-working individuals to join our team and help us get to the next level.
Job Summary
We are looking for a result-driven person responsible for all job duties, from giving exceptional customer service, understanding golf terminology, processing sales, and assisting with food and beverage.
Responsibilities
- Ensure high levels of customer satisfaction through exceptional service
- Assess customer's needs and provide assistance and information
- Welcome customers to the studio and answer their queries
- Check-in clients and guests for lessons, sim rentals, and events
- Assist golf professionals with subscription enrollment
- Remain knowledgeable on products/services offered and discuss available options
- Ability to contribute to and support studio sales
- Process POS (point of sale) purchases
- Build productive and trusting relationships with customers
- Comply with inventory control procedures
- Help clean and maintain studio facilities
- Position may require lifting up to 50 lbs
- All other duties as assigned
Preferred Qualifications
- Past work experience as a Retail Associate, Sales Representative, or Customer Service role
- Excellent communication and interpersonal skills, along with a friendly and energetic personality
- Familiarity with customer service best practices
- Basic understanding of sales principles and/or experience with monthly sales goals
- Basic Math skills
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Ability to perform under pressure and address complaints promptly
- Availability to work flexible shifts (nights and weekends)
- High school degree; BS degree in Business or a related field would be a plus
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $17