Learning and Development Manager

CivicPlus provides SaaS products to help local governments positively engage with their community members. We’re eight products strong and growing!

In collaboration with organizational leaders and SME’s, the Learning & Development manager will have the opportunity to develop and implement a learning program to build a company-wide culture of learning, enhance efficiency and performance, and educate our future and current leaders. This role is responsible for successful employee onboarding, new product integration training, leadership training programs, and the CivicPlus LMS, content, and provider relationship.

About the role:

• Be an influential learning leader while being comfortable operating within all levels of the organization to plan, design, develop, implement and adjust innovating training curricula and implement a comprehensive and effective L&D program
• Evaluate current and proposed training programs for effectiveness and employee engagement
• Balance multiple large-scale projects and communicate effectively with key stakeholders
• Work closely with senior management and SME’s to anticipate future training needs, challenges and opportunities, and plan accordingly
• Develop an ongoing learning and development schedule of all programs including mandatory, obligator, corrective and developmental trainings to comply with state, federal and local regulations, company policies and procedures
• Design and execute innovative strategies for hybrid training and employee development
• Responsible for providing as well as promoting our core values throughout all levels of the organization by creating and ensuring effective learning and development programs
• Ensure best-in-class experience for new hires and development opportunities for existing employee
• Manage the CivicPlus LMS, LMS content, and the governance plan for that system.
• Ensure alignment of companywide strategy and initiatives to Learning and Development plans.
• Create benchmarks for building out measurable and successful learning KPIs

Experience & Skills we value*:

• A passion for being a leader and enjoys working as a team player, being a trusted advisor to business leaders and stakeholders
• Proven success working in high volume, multi-faceted environment(s) managing multiple projects that require exceptional customer service, proactive strategic decision making, critical thinking and attention to detail
• Strong interpersonal and networking skills
• Ability to independently plan and manage complex projects and meet deadlines
• Demonstrated problem solving skills, including the ability to offer out-of-the-box and creative solutions
• Bachelor’s degree in related field or equivalent experience
• 5 years of HR/L&D experience in a dynamic, fast-paced professional environment
• 5 years of experience in instructional design
• Must understand employment regulations and be familiar with compliance programs
• HRCI or SHRM certification highly preferred

• Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

About CivicPlus:

CivicPlus employees reside in over 45 states - building software solutions used by 7,500 local governments. Our employees perform interesting and challenging work which helps make an impact in communities across America (we’re purpose-driven).

CivicPlus recognizes and trusts that you know how you work best. You choose whether to work remotely or from one of our offices in KS, OR, FL, MA, or CT (per local health safety guidance).

As an adopter of remote work options prior to COVID, CivicPlus still recognizes the importance of collaboration (we’re team-players). We invest in opportunities to build employee connections and accelerate belonging. In addition to our Red Carpet rollout and Buddy system during onboarding, we have active committees in which you can directly participate or enjoy the activities they arrange including: Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), and Great Work Place (plan fun virtual & in-person events).

CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, we provide every employee with an annual professional development stipend. CivicPlus budgets 2-3% of wages on professional development, helping you grow your skills and develop your career - we support our employees’ growth.

Since 2011, CivicPlus has been named by Inc.Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.” This growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• 
  Introductory Call with someone from our recruiting team.
• First Interview with the Hiring Manager
• Interview Loop with additional team members
  • Position specific Project - we simply want to take a peek at how you think and solve problems.
• Offer

While the above serves as a basic outline, we might add or remove steps based on the information gathered during the process.

Employment Practices

• 
  CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.