What are the responsibilities and job description for the Senior VTC Technician position at CKA LLC?
**Active Secret Clearance Required**
We are searching for a Senior VTC Technician to join our team and support our client at Redstone Arsenal (RSA), Alabama
Position: Senior Tier 1/2 VTC Technician
Type: Fulltime onsite
Shift: TBD; 8.5h window between the coverage hours of 0600-1700 M-F
Experience:5y
Skills:
- Be proficient and skill in the audio/visual (A/V) and software (SW) used by HQ ACC. In 2022, the current products include Cisco Video Conferencing Solutions, Cisco Call Manager, Microsoft Teams, and BRG Digital Clock. If the tool suite changes, the support staff would be required to learn the new product and adapt support efforts.
- Be experienced in and capable of using a wide variety of transmission media to include, but not limited to, Transmission Control Protocol and Internet Protocol (TCP/IP), Global Video Service (GVS) and Voice over Internet Protocol (VoIP).
- Maintain highly secure and available systems by adhering to cybersecurity regulations and security policies and industry best practices.
- Coordinate with various organizations, such as, the Network Enterprise Technology Command (NETCOM), Regional Cyber Command (RCC), the Regional Network Enterprise Center Central Redstone (RNECC-R), Defense Information Systems Agency (DISA), Department of the Army (DA), Department of Defense (DoD), and others as designated by the Government.
- Under general supervision, manage and coordinate the scheduling and usage of all Audio Visual (A/V)-enabled meeting rooms located in HQ ACC. Requests for A/V-enabled meeting room use shall be assessed and assignment determined in a way that will best satisfy the customer's request, requirements, room availability, classification, and transmission media.
- Manage and coordinate the scheduling of A/V events as requested by ACC customers.
- Coordinate with customers and set up teleconference, web conferences, and other A/V conference requests.
- The contractor shall receive and respond to customer issues in a variety of ways (E-mail, telephonically, service ticket, word-of-mouth, face-to-face). Provide priority support for HQ ACC key positions, which include, Commanding General, Deputy to the Command General, Command Sergeants, Major, Chiefs of Staff and G3.
- Under general supervision, prepares and/or maintains A/V tools documentation, including user manual.
- Provide user assistance to ACC A/V systems and applications and escalate as needed in accordance with government established escalation procedures.
- Monitor A/V sessions, hardware (HW), software (SW), and the interconnectivity to ensure all are working properly and take measures to avoid or resolve network issues as they arise.
- Set up and maintain A/V equipment in Government conference rooms, labs, auditoriums, and decision centers, and other locations; and maintain, operate, and schedule multi-point communications, and multiple network link encryptors where installed.
- Provide incident management for all A/V systems using the Government-provided service desk system as needed, for the tracking and resolution of IT events.
- Provide hands-on (touch labor) set up and troubleshooting of all A/V sessions.
CKA LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
------------------------------------------