Retail Store Manager

Leadership Style, Culture and Values

•  Strives to exceed Customer and Company expectations
•  Engages Customers and team members by being fun, optimistic, understanding and professional
•  Demonstrates a strong sales and service orientation
•  Represents the brand – has a passion for fashion and customer satisfaction
•  Communicates clearly and effectively (verbal and written) at variable levels
•  Adjusts communication style to fit situations

Key Responsibilities

•  Ensures every Customer has an outstanding in-store experience
•  Supports the Store Manager and team to achieve store performance targets – drives conversion and maximizes sales and profitability
•  Supports recruiting and managing talent – helps to build, develop and retain the team

Experience Requirements

• Customer Focus: Thrives in a customer service oriented environment and can exemplify excellence for all store team members. Can effectively build rapport, establish trust and manage conflict with Customers. Supports and executes all Customer related programs with enthusiasm.
• Drive Sales and Profitability : Uses performance metrics and store / department trend data as a decision making and management tool. Develops plans, with the Store Manager, that increase store sales and profitability.
• Hire and Develop Talent : Has some experience hiring, training, and evaluating personnel in a retail sales environment.
• People Development : Able to provide performance guidance and coaching to associates. Works with the Store Manager to offer opportunities for growth and development.
• Store Presentation : Able to implement in-store presentation directives, following company policies and timelines. Has experience successfully leading store set-up activities and maintaining them throughout day to day operations.
• Store Operations : Able to support the operations and activities of the store to ensure compliance with company policies. Cooperates with the Store Manager, managing and developing the team to ensure optimal coverage and performance of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.
• Store Housekeeping : Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest standards are maintained.
• Product Knowledge : Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with customers and team members.
• Merchandising Knowledge : Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.
• Communication : Able to effectively support and communicate company directives and expectations to team members. Written communications are clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.
• Lead by Example : Creates a positive environment by serving as a role model for putting the customer first, fostering teamwork, recognition, and effective communication.
• Manage Expenses : Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the Store Manager and the team to minimize expenses and improve profitability.
• Loss-Prevention : Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.
• Documentation : Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.
• Inventory Management : Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.

Qualifications High school diploma or equivalent required Minimum one year retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers Ability to operate POS system

training, and evaluating personnel in a retail sales environment.

• People Development : Able to provide performance guidance and coaching to associates. Works with the Store Manager to offer opportunities for growth and development.
• Store Presentation : Able to implement in-store presentation directives, following company policies and timelines. Has experience successfully leading store set-up activities and maintaining them throughout day to day operations.
• Store Operations : Able to support the operations and activities of the store to ensure compliance with company policies. Cooperates with the Store Manager, managing and developing the team to ensure optimal coverage and performance of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.
• Store Housekeeping : Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest standards are maintained.
• Product Knowledge : Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with customers and team members.
• Merchandising Knowledge : Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.
• Communication : Able to effectively support and communicate company directives and expectations to team members. Written communications are clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.
• Lead by Example : Creates a positive environment by serving as a role model for putting the customer first, fostering teamwork, recognition, and effective communication.
• Manage Expenses : Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the Store Manager and the team to minimize expenses and improve profitability.
• Loss-Prevention : Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.
• Documentation : Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.
• Inventory Management : Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person