Hotel Front Desk Agent (Full Time)

Responsibilities:

• Answer phones, take hotel reservations, manage guest and hotel inquiries, and provide quality guest services as it pertains to checking in/out of hotel guests.
• Respond to guest inquiries via multiple communication channels, including, but not limited to, emails, online portals, social media, etc.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day, ensure guests are satisfied with accommodations and offer assistance when requested.
• Manage online reservation and inventory system.
• Maintain complete knowledge at all times of all hotel features/amenities, including, but not limited to, all room types; all room rates and availabilities; daily house count and expected arrivals/departures; room availability status for any given day; etc.
• Handle guest accounts properly including posting of charges and collection of payment.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Maintain strict guest security in controlling keys, issuing keys, divulging guest information and maintaining guest confidentiality.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Promptly address guest complaints/issues appropriately, including, but not limited to, engaging maintenance or housekeeping departments for assistance.
• Communicate and escalate pertinent guest issues to management.
• Other duties as defined by management.

Requirements:

• Prior front desk experience preferred (2 years)
• Various shifts available: 7am-3pm; 3pm-11pm; 11pm-7am
• Must be able to read, write and speak English
• Requires strong organizational skills
• Computer experience strongly desired
• Excellent people skills with excellent phone and in-person etiquette
• Solutions oriented, willing to go above and beyond
• Motivated by meeting/exceeding customer expectations
• Be able to lift or move 25 pounds
• Must be a US Citizen or possess valid work permits

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• customer service: 1 year (Preferred)

Work Location: One location