Manager, Order to Cash

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world’s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

Reporting to the Sr Manager, OTC, The Manager, Order to Cash will contribute to the full Lead to Cash life cycle to strengthen and maintain Clarivate’s cash flow and aid the business in strategic initiatives.

Key Responsibilities

• Collaborate with fellow leaders in Cash Applications, Collections, Entitlements, and Billing to meet business objectives and develop ongoing enhancements to existing practices.
• Regular monitoring and reporting on unapplied cash balances, with particular focus on timely application and root cause analysis contributing to any delays.
• Regular monitoring and reporting on A/R balances, with particular focus on aged accounts and root cause analysis contributing to any delays in receiving cash.
• Regular monitoring and reporting on Invoicing and Entitlement statistics, with particular focus on error rates, credit memo issuance, and root cause analysis contributing to any delays in billing and entitling clients.
• In conjunction with fellow lead to cash leaders, implement policies and controls, as needed, to ensure the success of the team in driving results for the business.
• Identify interdependencies within lead to cash and successfully communicate and educate colleagues to drive increased visibility and understanding.
• Provide both verbal and written communications regarding project status, risks and issues to SVP, Revenue Operations, Sr. Manager, OTC, and other leadership as relevant.
• Collaborate with internal and external stakeholders in an effective and timely manner.
• Serve as project manager for inter- and intra-departmental projects; effectively communicate with stakeholders, hold personnel accountable, and drive results to professional conclusions prior to deadlines
• Lead and/or participate in daily/weekly/monthly meetings.
• Meet or exceed assigned targets in daily, weekly, and monthly KPI dashboards and reports.
• Own/certify SOX compliance assignments and maintain applicable audit narrative documents.
• Champion change and continuous process improvement.
• Gather data and statistics; compile same into expert PowerPoint presentations to be delivered to executive leadership and the Board of Directors.
  • Graphics
  • Bulletized comments and lists
  • Charts
  • Clip Art, Word Art, and Icons
  • Templates
• Create ad-hoc reporting and maintain established reporting in Excel.
  • Well-versed in new Office 365 functions, to include all Lookups
  • Tables
  • Pivot Tables and Charts
  • Data Model for complex Pivot Table reporting
  • Power Query / Get and Transform, to include Appends, Merges, Custom Column operations, and all Load To varieties
• Develop and maintain databases/repositories of information across multiple business units; report on same in ad-hoc fashion as necessary.
• Other duties as assigned by management.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred
• Minimum 10 years’ total work experience required
• Minimum 5 years’ experience in finance, financial operations, collections, cash application, billing, invoicing, or any combination thereof required
• Project management, consulting, chief of staff, or deputy department head experience preferred
• Prior supervisory experience required (minimum three years)
• Excellent written and verbal communication skills required
• Ability to manage and execute a variety of competing priorities simultaneously required
• Ability to analyze data and draw logical conclusions required
• Ability to remain flexible to changing priorities required
• Ability to thrive in a complex and frequently ambiguous environment required
• Stellar focus on accuracy and completeness required
• Strong to Expert Excel experience required including:  formulas, pivot tables, lookups, Power Query, charts of all types (combo), importing and manipulation of .CSV files, and advanced functions
• Strong to Expert PowerPoint experience required
• Microsoft Office experience required, to include Outlook, MS Teams, MS Word
• Microsoft Access experience greatly desirable, to include building tables, queries, and forms from scratch
• NetSuite, SFDC (Salesforce.com) and/or Zuora experience preferred
• Experience in project management preferred

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.