Client Services Concierge

Clay Lacy Aviation is seeking for a strong Client Services Concierge to join our team. The ideal candidate will enjoy providing great service and engaging interesting people from all around the world. Clay Lacy Aviation, the original private jet charter company in the West, with four decades in business aviation and a fleet of over 75 business aircraft, is seeking a friendly, proactive, and personable individual to be our Client Services Concierge. If you are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

The Client Services Concierge is a central part of the Fixed Based Operations (FBO) team. This person is responsible for providing the ultimate guest experience upon every interaction. The Client Services Concierge must embody the Clay Lacy Aviation vision, mission, and values to help create a positive team environment that raises the level of safety, service and value for our guests and employees. The Client Services Concierge will lead with a positive demeanor and should reflect the quality of Clay Lacy Aviation to our guests. The ideal candidate will also have a warm welcoming smile, an outgoing personality, and a can-do approach to any task!

Responsibilities

• Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction.
• Coordinates every detail of trip arrival and departure including catering, ground transportation, hotel, restaurant, and any other reservations.
• Communicate with other departments and management to resolve problems and expedite work.
• Resolve complaints and answers questions of customers regarding services.
• Arranges fuel orders and other ground services for the aircraft.
• Ensure clients have a smooth reservation, arrival, and departure experience.
• Create new opportunities by developing relationships with customers, employees, and tenants.
• Provide the highest level of client experience and hospitality.
• Ability to multi tasks to meet the needs of each guest.
• Represent the company with integrity and dedication.
• Ensure daily Concierge tasks are completed.
• Ability to act as a liaison for Client Services Representatives and Line Service Technicians
• Ability to perform front desk tasks and functions when necessary.
• Ability to lift heavy objects that weight up to 60lbs.

Education

High school diploma and 3-5 years customer service experience required.

Experience

2 years of experience in client relations in aviation and/or a Luxury Hotel.

Skills and Abilities

• Excellent office and computer skills
• Strong organizational, communication and verbal skills
• Time management and resource management
• Thrives in a fast-paced environment.
• Service Orientated
• Ability to work in a multifaceted environment.
• Excellent communication and interpersonal skills.
• Must be available to work flexible hours.
• Must have a valid C Class Drivers license with a clean driving record (minimum of two years).

• Excellent personal presentation and interpersonal skills.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientated - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Strong organizational skills
• Highly detail oriented
• Comfortable working independently
• Thrives in a fast-paced environment
• Adept problem solver
• Deadline driven
• Air Elite Training completion
• MVOP license
• NATA Training completion
• Must be able to pass drug screening and background checks

Benefits

Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K) and more to employees in full-time positions.

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Vision

Great people, providing an exceptional aviation experience.

Mission

Always be attentive, innovative and dedicated to exceeding client expectations. We earn each clients trust and loyalty by using our unique complement of aviation services and expertise to provide the highest level of safety, service and value.

About Clay Lacy Aviation

Founded in 1968 by an aviation legend, Clay Lacy Aviation is the worlds most experienced operator of private jets, with one of the most diverse fleets of charter and managed aircraft available. The company provides a comprehensive set of aviation services including aircraft management, charter, sales, acquisitions, FBO, maintenance, avionics, interiors and aerial cinematography. Its also an authorized service center for the Embraer Phenom 100 and 300. Clay Lacy Aviation operates two full-service private jet facilities at Van Nuys Airport in Los Angeles and Seattles Boeing Field, with regional offices and aircraft operations based at 10 additional U.S. cities. Its experienced team is globally recognized for providing aircraft owners and jet travelers unequaled safety, service and value. For more information, visit www.claylacy.com.