Correspondence Clerk

Title: Correspondence Clerk (Non – LO – Administrative/Clerical)

Amount of Travel Required: None Department: Customer Service

Reports to: Correspondence and Mortgage Claims Team Leader Job Status: Full Time/Hourly

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

The Correspondence Clerk position exists to complete all informational requests and customer correspondence items for Loan Servicing, including mail, faxes, and emails.

ESSENTIAL FUNCTIONS:

• Receives, processes, responds to, and closes customer correspondence.

• Handles qualified written requests and notices of error.

· Completes and reports BBB complaints.

• Completes requests for information in accordance with all applicable RESPA regulations.

• Completes all internal Customer Service requests in a timely and efficient manner.

• Meets all department accuracy and turnaround time goals.

· Promotes teamwork and Loan Servicing/Call Center success.

• Promotes company image through professional service and actions.

• Performs other duties as assigned.

QUALIFICATIONS:

· High School diploma or equivalent.

• College degree a plus, but not required.

• Computer competency with Microsoft Office and typing skills at minimum 35 wpm.

• Ability to resolve customer service issues via telephone, fax, and email.

• Great attention to detail and organizational skills.

• Must have strong deductive reasoning skills.

• Ability to work in a team environment.

• Experience in a call center environment preferred, but not required.

• A strong understanding of RESPA and all specific regulations pertaining to customer correspondence a plus.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.

• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

• 75% communication methods completed over email.

• Must be able to exchange accurate information at all times.

• Ability to identify and assess account status and determine appropriate process.

• Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision

• 401(K) includes 100% company match of the first 4%

• Paid time off days (PTO), paternal leave, and holidays

• Enjoy coming “home” to our brand new, state-of-the-art Home Office

• Robust wellness programs, on-site workout facility, and restaurant

• Tuition Assistance for your first degree!

• Work-life balance

• Community involvement including Volunteer Paid Time Off (VTO)

• Collaborative and energetic work environment

• Professional development and promotion opportunities

• Generous BONUSES!!!