Assistant General Manager (ATL Airport)

CLEAR - Field
Atlanta, GA Full Time
POSTED ON 8/29/2022 CLOSED ON 9/19/2022

Job Posting for Assistant General Manager (ATL Airport) at CLEAR - Field

With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100 partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

Check out some of what we are doing:

CLEAR

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How It Works

Job Responsibilities:

As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the  CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation. We will provide on the job training which includes hands-on application and a certification program to prepare you for success as a leader at CLEAR.

Other responsibilities of the Assistant General Manager role include:

  • Resolve stakeholder concerns &/or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
  • Responsible for the team’s complete comprehension and unwavering adherence to operational/security procedures, laws, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements.
  • Monitor controllable expenses to ensure financial targets are met or exceeded.
  • Observe operations, monitor reports and conduct audits to ensure all activities are in accordance with policies and procedures, regulatory, legal and ethical requirements, escalating issues to senior/executive management as necessary.
  • Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues.
  • Assess and deploy equipment and processes to optimize allocation of resources within the station.
  • Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
  • Provide leadership and direction to station employees so that individual and/or team duties and responsibilities clearly align with the organization’s mission and goals.
  • Upholding our standards to balance security with an excellent customer experience
  • 70 % of time spent on the floor coaching, mentoring and leading your team
  • Develop and maintain relationships with key airport stakeholders to include, but not limited to, local TSA, airline and station leadership
  • Consistently focusing attention on team development and coaching
  • Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity
  • Deep understanding of our technology and processes to be able to troubleshoot easily, anytime.
  • Handling payroll and scheduling: Managing labor to ensure highest utility, employee breaks are appropriately taken, and overall labor use is efficient
  • Ensures team maintains the equipment, signage, and facility so that they are visually appealing and free of blemishes or inconsistencies

Job Requirements:

In the Assistant General Manager role, you must be seasoned, self-motivated, positive, and possess a passion for fostering a great sense of teamwork. We are seeking experienced professionals with a talent for leading and inspiring others. You must exhibit uncommonly high standards and be committed to the training and development of our team members.

Other requirements of the CLEAR Assistant General Manager role include:

  • At least 7 years of hospitality or retail management experience in a high volume, fast-paced environment
  • Ability to learn and train others on all aspects of the CLEAR operations
  • Ability to deliver an excellent customer experience and inspire others to do so
  • Must exhibit an aptitude for leading, coaching, and driving excellence at every level
  • Deep understanding of financial aspects of business operations
  • Strong leadership, organizational, administrative and project management skills with a proven success in strategic relationship building and operations management
  • You are indefatigable in achieving your individual and team goals and want to grow and develop in your career
  • Ability to stand/walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work a non-traditional schedule, including nights and weekends
  • Drive employee engagement and foster an environment where team members are accountable for delivering exceptional customer service and continuously sharing the CLEAR story.
  • Support an open and exciting internal culture that motivates all team members, fostering creativity, innovation, advancement and solutions to challenges.
  • Develop and maintain relationships with all airport, stadium and city stakeholders to include, but not limited to, local TSA, airline and station leadership.
  • Spend 80% of time on the floor focusing on daily operations and coaching opportunities for highest impact on our customers and employees
  • Ability to function autonomously and with integrity keeping our employees, customers, and business partners best interests in mind.
  • Strong communication skills and the ability to engage and coach your team to function at their highest levels
  • Manage labor to ensure highest utility, employee breaks are appropriately taken, and overall labor use is efficient
  • Ensures team maintains the equipment, signage, and facility so that they are visually appealing and free of blemishes or inconsistencies
  • Required to successfully complete a government background investigation

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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