Copy of General Manager (Palm Springs, CA)

With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100 partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

CLEAR

How It Works

What it's like to work at CLEAR

Job Responsibilities

As a General Manager, you will be fully responsible for leading  and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the  CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation. Other responsibilities of the General Manager role include:

• Resolve stakeholder concerns &/or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
• Responsible for the team’s complete comprehension and unwavering adherence to operational/security procedures, laws, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements.
• Monitor controllable expenses to ensure financial targets are met or exceeded.
• Observe operations, monitor reports and conduct audits to ensure all activities are in accordance with policies and procedures, regulatory, legal and ethical requirements, escalating issues to senior/executive management as necessary.
• Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues.
• Monitor and analyze key metrics, customer feedback, and direct “on the floor” observations so that data-driven decisions are at the foundation of business decisions. 
• Assess and deploy equipment and processes to optimize allocation of resources within the station.
• Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Provide leadership and direction to station employees so that individual and/or team duties and responsibilities clearly align with the organization’s mission and goals.
• Upholding our standards to balance security with an excellent customer experience
• 70 % of time spent on the floor coaching, mentoring and leading your team
• Develop and maintain relationships with key airport stakeholders to include, but not limited to, local TSA, airline and station leadership
• Consistently focusing attention on team development and coaching
• Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity
• Deep understanding of our technology and processes to be able to troubleshoot easily, anytime.
• Oversight and execution of payroll and scheduling: Ensuring overall labor use is efficient and effective.
• Ensures team maintains the equipment, signage, and facility so that they are visually appealing and free of blemishes or inconsistencies
• Collaborate with leadership to assess opportunities on a regular basis in order to identify strengths, opportunities, weakness, and threats.
• Contribute to the effective interface and interaction within cross-functional teams at CLEAR (e.g., Corporate Partnerships, Customer Experience, Finance, Technology, etc.) to provide optimal service to customers, optimize opportunities for growth, leverage resources that may provide for deeper relationships with stakeholders.

Job Requirements

As a General Manager, you are an experienced, self-motivated operator who knows how to build and consistently motivate a great team. You are interested in truly ‘owning’ your location from top to bottom. You must exhibit uncommonly high standards and be committed to the training and development of our team members.    

Other requirements of the CLEAR General Manager role include:

• A dynamic leader with at least 8 years relevant management experience in a customer-facing sales and service operation
• Deep knowledge of the financial aspects of business operations
• Strong leadership, organizational, administrative and project management skills with a proven success in strategic relationship building and operations management
• Proven success in strategic relationship building and operations management
• Ability to communicate with team members in a straightforward and positive manner; to outline goals and facilitate performance improvement and employee development
• Experience with Google G-Suite
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Bachelor’s degree or higher
• In-depth knowledge of, and experience in, employee engagement, customer satisfaction, sales and adhering to compliance standards
• Ability to stand/walk for extended periods of time
• Availability to work a non-traditional schedule
• Required to successfully complete a government background investigatiion

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by CLEAR.  Reasonable accommodations for valid medical, religious, or other protected reasons will be provided

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.