Regional Director, Operations (Northwest)

With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 12 million members and 100 partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

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Regional Director, Operations

As a Regional Director, you will be reporting directly to the VP of Operations. The Regional Director is a proven business leader who will drive operational excellence across CLEAR’s network. This position requires a deep understanding of leadership, strategic vision, and a high level of business savvy.  We are looking for an Operations expert who consistently has their finger on the pulse of day-to-day tactical multi-unit operations. You are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges. You will drive employee engagement and foster an environment (across multiple locations) where team members are accountable for delivering exceptional security and customer service experiences, while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members in your region and will be ultimately responsible for all leadership functions to ensure smooth operations.

What you will do:

• Responsible for the development of General Manager/Assistant General Managers and KPI performance related to security, service and sales, across a portion of the CLEAR network: Airports, Sports, and Events.
• Lead and drive new business ventures
• Internal and external stakeholders
• Build and maintain strong relationships with internal and external stakeholders: Airport Leadership, TSA, Contractors, Suppliers, Vendors and CLEAR Team Members across the CLEAR region
• Drive policy and procedural compliance with regulatory and legal requirements, escalating to senior/executive management as necessary
• Identify gaps, issues and best practices to resolve operational challenges

Who you are 

• You have a strong track record as a creative and methodical leader 
• You are customer-centric and data driven.
• You see the big picture while at the same time focusing on the details
• 10 years of experience in Operations leadership required
• Bachelor’s degree or higher
• A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others (internally & externally)
• Ability to develop trusted relationships across the organization and with external stakeholders 
• Ability to travel 50% of the time
• Required to successfully complete a government background investigation

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.