What are the responsibilities and job description for the Lead Concierge position at Clearwater Living?
Overview
Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?
Clearwater Living Pinnacle Peak is a premier luxury senior living community in Scottsdale, AZ and is looking for a Lead Concierge to join the team!
Clearwater Living associates enjoy great benefits:
- Excellent benefits
- 401(k) contributions
- Paid Vacation and Sick leave
- Exciting opportunities to grow
- Dynamic and fast paced environment
- Culture of people first and service always
The Lead Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Lead Concierge guides the Concierge team on responsibilities such as greeting visitors, answering the phones, relaying messages, and performing the highest level of customer service. They complete administrative duties to support mutiple departments within the community and is also a key point of contact during any emergency at the community.
Responsibilities
- Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
- Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
- Answer, transfering, and delivering appropriate message calls while using a professional and courteous voice
- Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
- Sort and distribute incoming mail
- Accept and report resident’s special requests
- Maintain communities lost and found system
- Order and replenish administrative supplies as necessary
- Support Executive Director and other departments in administrative functions as needed
- Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
- Ensure regulatory compliance and report any issues or concerns immediately
- Comply with Clearwater Living standards/policies to encourage safe and efficient operations
- Encourage teamwork through open communication with associates
- Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
- Represent the Clearwater Living principles and core values on a daily basis
- Perform other duties and tasks as assigned or required
Qualifications
- Background clearances as required by government regulations
