Service Administrator

Job Summary:

The Contract Administrator is responsible for overseeing all aspects of the Maintenance Contracts, including scheduling, ordering material, receiving service tickets, and contract review. This position will also maintain files and records that are pertinent to customers.

Essential Function:

• Responsible for reviewing maintenance contract details and needs.
• Create and maintain master schedule for maintenance contract service work and incorporate into the manpower schedule.
• Review all maintenance contract service tickets for accuracy.
• Requisition parts and materials as needed for service contracts.
• The ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the company is required.
• Submits Service Department Authorization (SDA) forms as needed for all three sites.
• This position is a back up to the service manager for scheduling, payroll spreadsheet, and STX job status report updates.
• Carry out clerical duties, including answering phones and preparing documents.
• Acts as a liaison between Service, Sales, and Customers.

• Professional communication skills both written and verbal.
• Strong organizational and time management skills.
• All other duties as assigned.

Physical Skill and Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be reliable and responsible; must have the ability to work with a team and independently with little direct supervision.
• Willingness /ability to work overtime and weekends, as needed.
• Work involves light and simple types of physical exertion.

Working Conditions and Hazards

Normal office conditions. Negligible/little or no exposure to hazardous conditions or materials.

Education:

A High School diploma or equivalent is mandatory.

Experience:

Two years’ experience in a service contract administrative role is preferred. Computer competency including Outlook, Word, Excel are required. Basic understanding of HVAC industry terminology a plus. Industrial service administrative experience a plus.

Who is Cleaver-Brooks Sales and Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS deliver’s the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace.

Benefits of Being a Cleaver-Brooks Employee:

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, flexible spending account, wellness benefits, life insurance, short term and long-term disability, cash matching 401(k) plan, generous vacation and 11 paid holidays.

This description indicates the general nature of the tasks and responsibilities required of position given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous descriptions for this position.